Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAVIORIA JALISA WILLIAMS

Tampa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2026
2026
years of professional experience

Work History

Substitute Teacher, K-12

Hillsboro School District
08.2023 - Current
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Increased parent involvement in the educational process through regular communication and collaboration on student progress.
  • Enhanced classroom engagement by incorporating hands-on activities and group projects.
  • Collaborated with other educators to plan and review instruction.
  • Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
  • Documented student progress and provided regular updates to parents.
  • Developed and implemented behavior management plans for students with challenging behavior.

Customer Service Representative

Certus
08.2021 - 08.2024
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
  • Provided exceptional customer service by empathizing with customers and demonstrating active listening skills.
  • Adapted quickly to changes in technology platforms used by company for virtual customer service tasks.
  • Analyzed call volume and average call time to monitor performance and productivity.
  • Performed administrative tasks such as updating account information or resetting passwords upon request.
  • Determined charges for services requested, collected deposits and payments, or arranged for billing.

Patient Care Technician

John's Hopkins All Children's
- 06.2024
  • Maintained clean and safe patient care environment, adhering to infection control protocols.
  • Administered bedside and personal care, including bathing, dressing, and grooming.
  • Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
  • Collected urine samples for laboratory testing and performed bladder scans as needed.
  • Provided compassionate care and monitoring of patient vital signs during shifts.
  • Monitored current conditions, asked questions about health concerns and reported back to clinical team.
  • Assisted nurses in providing direct patient care, including bathing, dressing, and feeding patients.

Nurse Assistant

Medical Solutions
03.2019 - 06.2021
  • Documented care actions, vitals, and orders in company software.
  • Transported patients using wheelchairs, stretchers, or moveable beds.
  • Worked alongside registered nursing staff and followed care plans.
  • Participated in professional development opportunities to enhance nursing assistant skills.
  • Communicated effectively with diverse populations of patients, families, and healthcare professionals.
  • Assisted physical therapists with exercises and rehabilitation activities for patients recovering from injuries or surgeries.
  • Administered medications under supervision of nursing staff, ensuring accuracy and safety.

Education

Nursing

Galen College of Nursing
07-2026

Associate in Arts (A.A.) - General Education

Tallahassee Community College
08.2020

Diploma - undefined

Mainland High School
05.2015

Skills

  • Multitasking and organization
  • Technical proficiency
  • Emotional intelligence
  • Multi-line telephone operations
  • Special needs support
  • Relationship building and management
  • Adaptable
  • Positive reinforcement

Timeline

Substitute Teacher, K-12

Hillsboro School District
08.2023 - Current

Customer Service Representative

Certus
08.2021 - 08.2024

Nurse Assistant

Medical Solutions
03.2019 - 06.2021

Associate in Arts (A.A.) - General Education

Tallahassee Community College

Diploma - undefined

Mainland High School

Patient Care Technician

John's Hopkins All Children's
- 06.2024

Nursing

Galen College of Nursing

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