Savitri Leonard
Charlotte ,NC
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat customer Service Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Diligent with a solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician I
Atrium Health
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Sterile and Non-sterile compounding technician.
- Improved sterile processing efficiency by implementing standardized cleaning and sterilization procedures.
- Continuously updated professional knowledge through attending workshops, conferences, and online courses focused on best practices in sterile processing.
- Worked with EPIC computer system daily.
Clinical Pharmacy Technician
Walgreens
12.2022 - 10.2023
- Promoted adherence to treatment regimens through targeted counseling sessions tailored to individual patient needs and preferences.
- Delivered comprehensive pharmaceutical care, addressing the unique needs of diverse patient populations.
- Streamlined pharmacy operations by implementing efficient inventory control systems, reducing waste and maximizing resources.
- Facilitated transitions of care by coordinating closely with discharge planners and other members of the healthcare team, ensuring seamless continuity of medication therapy services across settings.
- Collaborated with interdisciplinary teams to coordinate care plans that were both comprehensive in scope yet tailored to individual patient needs.
- Ensured consistent quality control measures by performing thorough audits of pharmacy documentation, procedures, and storage practices.
Bed Bath and Beyond
Bobby
08.2020 - 08.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed over 50 customer calls per day.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Assisted customers with locating and choosing merchandise in any store department.
- Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Prioritized helping customers over completing other routine tasks in the store.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers with signing up for store loyalty programs and provide details about key benefits.
- Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
- Picked orders, scanned products, and packed boxes.
- Processed and restocked returns.
The Children's Place
Jenn
07.2019 - 09.2020
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained reports of transactions and greeted customers when entering and leaving the establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Assisted in counting money at the end of the work shift.
- Managed over 50 customer calls per day.
- Used POS system to enter orders, process payments, and issue receipts.
- Operated cash register to record all transactions accurately and efficiently.
Education
High School Diploma -
Lawrence High School
06.2021
Skills
- Cash register operation
- Customer service
- Basic math
- Good telephone etiquette
- Critical thinking
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Customer assistance
- Refund Handling
- Inventory
- Refunds and exchanges
- Receipt and refund issuance
- Shipping and Receiving
- Customer Complaint Resolution
- Team collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- medical terminology
- Insurance billing
- Medication dispensing
- Prescription filling
- Supply restocking
- Drug inventory control
Skills
- Refunds and exchanges
- Receipt and refund issuance
- Till counting
- Shipping and Receiving
- Customer Complaint Resolution
- Good Telephone Etiquette
Timeline
Pharmacy Technician I
Atrium Health
03.2024 - Current
Clinical Pharmacy Technician
Walgreens
12.2022 - 10.2023
Bed Bath and Beyond
Bobby
08.2020 - 08.2022
The Children's Place
Jenn
07.2019 - 09.2020
High School Diploma -
Lawrence High School
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