Summary
Overview
Work History
Education
Skills
Timeline
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Savo Ljubojevic

Savo Ljubojevic

Support Specialist
Novi Sad

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in support and monitoring and working in 24/7 uptime environment.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Support Specialist

Cimet D.o.o.
10.2023 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Update and maintain the helpdesk knowledge base with solutions to common network-related issues and troubleshooting steps for end-users.
  • Escalate unresolved or high-priority network problems to senior network support staff or engineers for further investigation and resolution.
  • Monitor and analyze inbound and outbound email traffic for security threats, such as phishing, malware, spam, and social engineering attacks, using advanced email security tools (e.g., Proofpoint, Barracuda).

Virtual Assistant IT Help Desk Specialist

Lexia Digital
01.2022 - 09.2023
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Education

Bachelor of Science - Computer Science

Singidunum University
Belgrade
04.2001 -

Skills

Remote support

Javascript

Ticket management

Application support

Support services

Technical assistance

Network troubleshooting

Escalation handling

Network monitoring expertise

Multitasking

HTML

CSS

Timeline

Support Specialist

Cimet D.o.o.
10.2023 - Current

Virtual Assistant IT Help Desk Specialist

Lexia Digital
01.2022 - 09.2023

Bachelor of Science - Computer Science

Singidunum University
04.2001 -

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Savo LjubojevicSupport Specialist