Savon Hernandez
Cranston,Rhode Island
Summary
Developed strong technical skills in fast-paced automotive environment, focusing on diagnostics and repair. Demonstrates ability to troubleshoot and resolve complex mechanical issues with precision and efficiency. Looking to transition to new field, bringing solid foundation in technical problem-solving and commitment to quality.
Overview
5
5
years of professional experience
Work History
Auto Glass Technician
Safelite Auto Glass
Johnston, RI
11.2025 - Current
- Replaced damaged windshields using industry-standard tools and techniques.
- Conducted thorough inspections to assess glass damage and repair needs.
- Maintained accurate records of service performed and parts used for each job.
- Assisted in training new technicians on safety protocols and repair methods.
- Communicated effectively with customers to explain services and answer questions.
- Collaborated with team members to streamline workflow and enhance service efficiency.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
Automotive Technician
Tasca Ford
Cranston, RI
12.2024 - 10.2025
- Performed routine maintenance on vehicles, ensuring optimal performance and safety standards.
- Collaborated with team members to enhance workflow efficiency in service operations.
- Conducted inspections and tests on vehicles to identify areas for improvement or repair.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed safety and emissions inspections.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Sales Associate
AutoZone
Warwick, RI
09.2024 - 10.2024
- Learned company policies and procedures to provide accurate information to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Zara USA
Providence, RI
10.2021 - 12.2021
- Assisted customers in locating products and provided product information.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet sales goals and improve service quality.
- Adapted quickly to changing store environments and seasonal promotions for optimal performance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Cranston High School West
Cranston, RI06.2021
Skills
- Diagnosing problems
- Safety procedures
- Preparing surfaces
- Multitasking Abilities
- Task prioritization
Attention to detail
Customer service
Teamwork and collaboration
Problem-solving skills
Multi-tasking strength
Upselling
Strategic planning
Timeline
Auto Glass Technician
Safelite Auto Glass
11.2025 - Current
Automotive Technician
Tasca Ford
12.2024 - 10.2025
Sales Associate
AutoZone
09.2024 - 10.2024
Sales Associate
Zara USA
10.2021 - 12.2021
High School Diploma -
Cranston High School West