Tameka McDonald
Aurora,CO
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
19
19
years of professional experience
Work History
Dental Assistant
Comfort Dental
- General dental Assist.
- Support office manager with various administrative duties
- Data entry, input data from a variety of sources into computer database
Patient Relations Representative
Children's Hospital Colorado Anschutz Medical Campus
Aurora
06.2024 - Current
- Facilitated communication between patients and healthcare providers to address concerns and inquiries.
- Assisted in coordinating patient appointments, ensuring timely access to care services.
- Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
- Educated families on hospital policies, procedures, and available resources for improved patient experience.
Patient/Family Service Specialist
Children's Hospital
03.2022 - 06.2024
- Scheduler for eight clinic departments
- Inputting current information in Demographics
- Scheduling appointments for patient/
- Registration for patients
- Assisted in patient intake processes, ensuring accuracy and efficiency in data entry.
- Supported healthcare teams by coordinating appointments and managing schedules effectively.
Outpatient Psych Lead Front Desk Scheduler
Children's Hospital
08.2021 - 03.2022
- Scheduled patient appointments using electronic health record system to ensure efficient workflow.
- Coordinated communication between medical staff and patients to optimize scheduling processes
- Streamlined appointment scheduling for clients, resulting in improved time management and reduced wait times.
- Enhanced communication between departments by effectively coordinating schedules and relaying necessary information
Medicaid Assistant
Cherry Creek School District
10.2020 - 08.2021
- Maintained spreadsheets for staff and students
- Responsible for documenting student's demographics/uploading files and medical records
- Supported daily administrative tasks, enhancing office efficiency and organization.
Attendance Secretary
Prairie Middle School (CCSD)
08.2012 - 06.2018
- Maintain database for 1700 student enrollment/withdrawals /Attendance data and discipline reports
- Navigated the student information system database, created and revised records
Para Educator
Prairie Middle School (CCSD)
08.2006 - 08.2012
- Assisted teachers in classroom management and instructional support for diverse learning needs.
- Implemented individualized education plans (IEPs) to promote student engagement and academic success.
Education
Associate degree - Dental Assistant
Cambridge College
09.1999
High School Diploma - General Studies
Overland High School
08.1997
Skills
- Management Collaboration
- Health Informatics
- Personalized Customer Service
- Teamwork and collaboration
- Microsoft office
- Patient Account Reviews
- Time management
- Leadership
- Organization
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Problem-solving
- Punctual
Timeline
Patient Relations Representative
Children's Hospital Colorado Anschutz Medical Campus
06.2024 - Current
Patient/Family Service Specialist
Children's Hospital
03.2022 - 06.2024
Outpatient Psych Lead Front Desk Scheduler
Children's Hospital
08.2021 - 03.2022
Medicaid Assistant
Cherry Creek School District
10.2020 - 08.2021
Attendance Secretary
Prairie Middle School (CCSD)
08.2012 - 06.2018
Para Educator
Prairie Middle School (CCSD)
08.2006 - 08.2012
Dental Assistant
Comfort Dental
High School Diploma - General Studies
Overland High School
Associate degree - Dental Assistant
Cambridge College