Sawera WAHIB
Federal Way
Summary
Experienced customer service professional with a strong background in providing exceptional support to diverse, international clients in a fast-paced, high-pressure environment. Currently working at the duty-free shop at SeaTac Airport, I have honed my interpersonal communication, conflict resolution, and teamwork skills. My role has given me extensive experience in adapting to multicultural settings and adhering to strict safety and security protocols. I am eager to bring my passion for customer care, cultural sensitivity, and enthusiasm for travel to a dynamic role as a flight attendant with Alaska Airlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
DUTY FREE AMERICAS, Sea Tac International Airport
03.2024 - Current
Responsibilities:
- Delivered exceptional customer service to a diverse, international clientele, ensuring their needs were met in a fast-paced environment.
- Effectively resolved customer inquiries and concerns with professionalism and empathy.
- Maintained adherence to safety and security protocols in a regulated environment.
Achievements:
- Recognized for outstanding communication and teamwork in a multicultural setting.
- Consistently praised by management and customers for providing a welcoming and positive experience.
Sale Associate
Hudson company
04.2023 - 12.2024
- Enjoyed assisting customers with product selection and addressing inquiries, ensuring a positive shopping experience
- Developed strong communication and collaborated seamlessly with team members
Education
Bachelor of Science - Chemical Technology and Engineering
Washington State University
01-2023
Bachelor of Science - Chemical Technology and Engineering
West Pomeranian University of Technology
Szczecin, 11-2021
High School -
Naswan Mir Abdul Karim Maqool High School
01.2016
Skills
- Customer service and communication skills
- Professional customer service
- Brake system customer service
- Payroll customer service
Personal Information
- Date of Birth: 10/08/99
- Gender: Female
- Nationality: Afghanistan
Certification
- Recognized as "Employee of the Month" for exceptional teamwork and customer engagement.
- Customer Service or Hospitality Training.
Languages
Persian
Native or Bilingual
English
Native or Bilingual
Turkish
Limited Working
Polish
Elementary
Hindi
Limited Working
Timeline
Customer Service
DUTY FREE AMERICAS, Sea Tac International Airport
03.2024 - Current
Sale Associate
Hudson company
04.2023 - 12.2024
High School -
Naswan Mir Abdul Karim Maqool High School
- Recognized as "Employee of the Month" for exceptional teamwork and customer engagement.
- Customer Service or Hospitality Training.
Bachelor of Science - Chemical Technology and Engineering
Washington State University
Bachelor of Science - Chemical Technology and Engineering
West Pomeranian University of Technology
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