Saw William Chan
880 Dayton Ave, St Paul ,MN
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Lead Food Server
Family Thai Kitchen
Maplewood , MN
12.2022 - Current
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Assisted with setting up tables for large parties or special events.
- Monitored food quality throughout meal services; ensured high standards of food quality were met.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
- Directed other servers in tasks such as bussing tables or taking orders from customers.
- Organized seating arrangements for larger parties or special events in accordance with restaurant policies.
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Calculated charges, issued table checks, and collected payments from customers.
- Cleaned and sterilized dinnerware, equipment, and facilities to maintain a hygienic environment.
Customer Sales and Service Expert
Tickle Right Myanmar
Yangon , Myanmar
04.2020 - 10.2022
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Performed daily opening and closing tasks, including checking all equipment for proper functioning.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with clients through effective communication skills.
- Attended weekly team meetings to discuss new strategies for increasing sales volume.
- Answered telephone inquiries promptly and professionally.
Volunteer
BMB Covid Volunteer Group
Taungoo, Kayin, Myanmar
07.2021 - 07.2021
- Organized and maintained records of volunteer hours and donations.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Helped coordinate transportation arrangements for volunteers who needed rides.
- Helped with the prep, set up, and breakdown of community and public events.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Food Service Supervisor
Rangoon Tea House Golden Valley
Yangon, Myanmar
06.2019 - 02.2020
- Maintained inventory of supplies and equipment; ordered additional items as needed.
- Trained new employees on job duties, policies, and procedures.
- Created weekly schedules for all staff members based on the expected volume of customers.
- Managed payroll for all food service employees; processed time sheets according to company policy.
- Prepared daily reports detailing sales figures, labor hours worked, and other pertinent data.
- I worked closely with vendors to obtain the best possible prices on products while maintaining high quality standards.
Education
Associate of Arts - Liberal Arts And General Studies
Saint Paul College - A Community And Technical College
Saint Paul, MN05-2028
Skills
- Exceptional customer service
- Team Building and Motivation
- Food handling
- Service prioritization
- Special dietary requirements
- Professional Attitude
- Conflict Resolution
Languages
English
Professional
Burmese
Professional
Kayin
Limited
References
References available upon request.
Timeline
Lead Food Server
Family Thai Kitchen
12.2022 - Current
Volunteer
BMB Covid Volunteer Group
07.2021 - 07.2021
Customer Sales and Service Expert
Tickle Right Myanmar
04.2020 - 10.2022
Food Service Supervisor
Rangoon Tea House Golden Valley
06.2019 - 02.2020
Associate of Arts - Liberal Arts And General Studies
Saint Paul College - A Community And Technical College
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