Sawyer Johnson
South Lake Tahoe,CA
Summary
A hardworking, organized, and detail oriented graduate student with a strong passion for travel and outdoor adventure. Possesses strong customer service skills as well as frontline experience within the hospitality industry. Responsible professional with goals to positively impact clientele travel experience. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a fulfilling career in the tourism industry.
Overview
5
5
years of professional experience
Work History
Front Office Intern
Westin Mission Hills Resort Villas
Palm Springs, CA
06.2022 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Use clear communication skills with guests, coworkers, and timeshare owners to provide exceptional and timely service.
- Enter accurate data into a variety of property management software systems.
- Contribute to an empowering work environment that encourages all employees to perform at their best.
- Shadow different departments within the resort to gain a better understanding of daily resort operations.
- File end-of-day reports, authorize credit cards, setup proper routing for Marriott Bonvoy redemptions.
- Participate in resort-wide meetings to ensure property goals are met.
- Encourage guests to visit concierge to initiate additional sales for the company.
Front Desk Agent
Riverport Inn And Express Suites
Winona, MN
09.2021 - 05.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Summer Camp Counselor
Kettle Moraine YMCA
West Bend, WI
05.2020 - 08.2021
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social and emotional growth.
- Implement YMCA core values (Caring, Honestly, Responsibility, Respect) into weekly lesson planning.
- Create and facilitate exciting camp activities to keep participants engaged.
- Attend weekly meetings to ensure all rules regulations and restrictions are abided by for employees.
- Perform end-of-day closing functions.
- Keep accurate count of children at all times throughout shift.
- Utilize appropriate behavior management techniques.
- Act as role model for campers in order to promote healthy and appropriate behaviors.
- Complete behavior reports and incident reports when issues arise.
Education
Bachelor of Science - Recreation And Tourism
Winona State University
Winona, MN12.2022
High School Diploma -
West Bend West High School
West Bend, WI06.2019
Skills
- Verbal Communication
- Written Communication
- Hospitality
- Telephone Etiquette
- Microsoft Office
- Recreational Leadership
- Recreational Programming
- Itinerary Planning
- Travel Knowledge
- Travel Accommodations
- Billing and Payment Processing
- Effective Customer Service
- Check in and Checkout Procedures
- Travel Knowledge
Timeline
Front Office Intern
Westin Mission Hills Resort Villas
06.2022 - Current
Front Desk Agent
Riverport Inn And Express Suites
09.2021 - 05.2022
Summer Camp Counselor
Kettle Moraine YMCA
05.2020 - 08.2021
Bachelor of Science - Recreation And Tourism
Winona State University
High School Diploma -
West Bend West High School
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