ELYSSA JOY AQUINO
Nashville,Philippines
Summary
Dedicated customer service with a passion for the hospitality industry. Committed to expanding knowledge and skills while promoting environmental stimulation. Eager to specialize in long-term property management opportunities.
Overview
2
2
years of professional experience
Work History
Front Office Intern
Gaylord Opryland Resort and Convention Center
08.2024 - Current
- Collaborated with housekeeping staff to maintain room availability and cleanliness standards.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visit.
- Handled guest complaints professionally, implementing solutions to ensure positive outcomes.
- Contributed to higher occupancy rates by upselling available room upgrades to suitable guest.
Housekeeping
Hiraya Wellness Resort and Ecopark
02.2024 - 03.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Hand-dusted and wiped down office furniture, fixture, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Server
M/V 2GO Masagana Cruise
06.2023 - 06.2023
- Handled high pressure situations calmly during peak hours while maintaining exceptional service standards.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting positive feedback and repeat business.
- Explained menu items and suggested appropriate options for food allergy concern.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Tourism Management
Lyceum Northwestern University
Philippines 06.2024
Skills
- Front desk operations
- Verbal and written communication
- Issues handling
- Teamwork and collaboration
- Reliable and punctual
- Skilled in Word, Excel, and Outlook
Language
English
Tagalog
Timeline
Front Office Intern
Gaylord Opryland Resort and Convention Center
08.2024 - Current
Housekeeping
Hiraya Wellness Resort and Ecopark
02.2024 - 03.2024
Server
M/V 2GO Masagana Cruise
06.2023 - 06.2023
Bachelor of Science - Tourism Management
Lyceum Northwestern University
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