Holly Bentley
Summary
Dedicated Front Office Specialist highly effective at multitasking. Experience includes document management, schedule maintenance, and telephone-based support. Skilled at remaining calm and professional in challenging circumstances while using advanced scheduling skills. Supports operations with great team collaboration and task prioritization.
Overview
10
10
years of professional experience
Work History
Front Office Specialist
Cora Physical Therapy
04.2025 - Current
- Performed data entry tasks into company databases accurately and efficiently.
- Contributed to team objectives by completing assigned tasks on time.
- Executed data cleansing and transformation to enhance report accuracy.
- Conducted internal audits to ensure compliance with regulations and policies.
- Participated in training sessions to enhance knowledge of auditing standards and practices.
- Coordinated with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Scheduling Coordinator
Cora Physical Therapy
08.2024 - 04.2025
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Resolved daily scheduling conflicts to decrease operational backlogs and ensure full shift-coverage.
- Communicated scheduling changes to staff, implementing proof-of-receipt to minimize errors.
- Facilitated communication with staff across multiple clinics to ensure seamless operations.
- Provided assistance to staff whenever needed to maintain operational efficiency.
- Monitored and reviewed reports regularly to stay informed about scheduling trends.
- Staying up to date with coverage
- Managed increasing volume of scheduling requests to maintain service quality and support company growth.
Patient Service Coordinator
Cora Physical Therapy
12.2022 - 08.2024
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Developed strategies to increase conversion rates through targeted marketing initiatives.
- Reviewed and updated reporting procedures to ensure compliance with standards.
Medical Records Clerk
Mountain Region Family Medicine
08.2016 - 12.2022
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Coordinated medical records requests from outside providers, ensuring compliance with facility, state, and federal regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Prepared medical records for release to other facilities, facilitating timely access to patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
Education
High School Diploma -
Gate City High School
Gate City, VASkills
- Patient registration
- Front desk operations
- Appointment scheduling
- Staff coordination
- Detail orientation
- Time management skills
- Front desk operations
- Problem-solving
- Strong work ethic
- Communication skills
- Strategic planning
- Front desk operations
Timeline
Front Office Specialist
Cora Physical Therapy
04.2025 - Current
Scheduling Coordinator
Cora Physical Therapy
08.2024 - 04.2025
Patient Service Coordinator
Cora Physical Therapy
12.2022 - 08.2024
Medical Records Clerk
Mountain Region Family Medicine
08.2016 - 12.2022
High School Diploma -
Gate City High School