Open To Work
Candace Boston
Wellstar Cobb Hospital
Dallas,GA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Front Office SpecialistPatient Access SpecialistFront Office AssistantPre-CertPatient Access Specialist
Location Preference
On-SiteRemoteHybrid
Location:
Dallas, GA, US
Open to relocation:
Yes
Important To Me
Career advancementHealthcare benefitsFlexible work hoursCompany CultureTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing
5
years of professional experience
Customer service-oriented healthcare administrative professional with experience in patient access, front office operations, and call center support. Proven ability to serve as a primary point of contact between patients and providers while coordinating patient flow efficiently in fast-paced environments. Skilled in managing high-volume calls, scheduling appointments, resolving patient inquiries, and maintaining accurate records. Strong knowledge of HIPAA compliance with a focus on protecting patient confidentiality. Recognized as a dependable team player with strong organizational and time management skills.
Work History
Front Office Specialist
7 Months- Delivered exceptional customer service while greeting, registering, and assisting 60+ patients daily in a fast-paced surgical specialty practice.
- Verify insurance eligibility, benefit, and obtain prior authorizations for surgical procedures
- Schedule new patient consultations, post-op visits, and follow-up appointments using EMR system
- Collect copays, deductibles, and outstanding balances, balance daily cash drawer
- Maintain accurate patient demographics and insurance information in electronic medical records
- Coordinate with clinical staff and surgeons to ensure timely patient flow
- Obtain and upload referrals, medical records, imaging, and lab results
- Answer high-volume multi-line phone system, triage calls to appropriate departments
- Ensure HIPAA compliance and protect patient confidentiality
- Assist with surgery scheduling, hospital coordination, and pre-certifications
- Resolve patient billing inquiries professionally and efficiently
- Support front office workflow improvements to enhance patient experience
- Managed patient check-in and check-out processes, ensuring efficient workflow and minimal wait times.
- Coordinated appointment scheduling across multiple departments, enhancing operational efficiency.
Patient Access Specialist
5 Months- Provided compassionate customer service to oncology patients and visitors while creating a welcoming healthcare experience.
- Registered patients accurately, verified insurance coverage, and obtained necessary authorizations and referrals.
- Maintain up-to-date patient information and ensure all documentation complies with HIPAA and Wellstar policies
- Collect co-pays and provide financial guidance or referrals to assistance programs when needed
- Collaborate with oncology nurses, physicians, and administrative staff to support patient flow and care coordination
- Respond promptly to patient needs, escalating complex issues to appropriate leadership when necessary
- Participate in ongoing training to stay current with oncology protocols, insurance updates, and patient access procedures
Front Office Assistant
2 Years 3 Months- Scheduled patient appointments and completed check-ins, verifying accurate demographic and insurance information
- Maintained provider schedules with strong attention to detail, minimizing conflicts and delays
- Managed high-volume inbound and outbound calls, assisting patients and directing inquiries appropriately
- Assisted patients with setting up and navigating the online patient portal
- Communicated appointment changes, cancellations, and updates with clinical and administrative staff
- Demonstrated knowledge of managed care plans, including referrals and authorizations
- Utilized CPT and ICD-9 coding for accurate documentation and billing support
- Processed patient payments and collected outstanding balances in a timely manner
- Balanced and reconciled cash drawers, ensuring accurate end-of-day reporting
- Created and processed insurance referrals to support patient care
Pre-Cert
7 Months- Scheduled MRI and knee injection appointments for patients, ensuring timely coordination of care
- Reviewed and discussed procedure pricing with patients, providing clear cost expectations
- Prepared and transmitted MRI referrals to external facilities, ensuring accuracy and timely processing
Patient Access Specialist
6 Months- Registered emergency department patients while verifying insurance coverage and collecting applicable payments.
- Coordinated patient admissions and discharges to ensure seamless workflow and optimal patient experience.
- Greeted and assisted patients and visitors upon arrival, providing directions and escorting patients to assigned areas as needed
- Ensured strict adherence to HIPAA guidelines and patient confidentiality at all times
- Managed high-volume patient intake in a fast-paced Emergency Department setting
- Accurately entered patient demographics, insurance information, and visit details into the system
- Communicated effectively with clinical staff to support timely patient flow and reduce wait times
- Responded to urgent patient needs while maintaining professionalism and composure under pressure
- Managed insurance verification processes, enhancing accuracy and reducing claim denials.
Education
High School Diploma
Skills
Patient Registration & Intake
Insurance Verification & Authorizations
Medical Records Management
Data Entry & Electronic Medical Records (EMR)
HIPAA Compliance
Medical Billing & Claims Processing
ICD-10 & CPT Coding (Basic Knowledge)
Payment Processing & Cash Handling
CMS-1500 Claim Forms
Claims Appeals & Resolution
High-Volume Call Center Support
Multi-Line Phone Systems & Call Handling
Processing Short-Term Disability paperwork and coordinating long-term surgical cost estimates with patients
Patient care
Customer service expertise
Exceptional communication
File organization
Timeline
Front Office Specialist
Wellstar Cobb Hospital
08.2025 - 03.2026Read More
Patient Access Specialist
Wellstar Cobb Hospital
03.2025 - 08.2025Read More
Front Office Assistant
Piedmont Physicians of Hiram
12.2022 - 03.2025Read More
Pre-Cert
Pinnacle Orthopedics
05.2022 - 12.2022Read More
Patient Access Specialist
WellStar Cobb Hospital
05.2021 - 11.2021Read More
Tift County High School
High School Diploma
Read More