Summary

Overview

Work History

Education

Skills

Languages

Timeline

Rosario Galvez

Glendale ,Az

Summary

Experienced bilingual (English/Spanish) Patient Service Representative with over 3 years of pediatric healthcare front office experience in a fast-paced clinical environment. Skilled in patient registration, demographic and insurance data entry, referral support, provider message routing, and high-volume call management. Knowledgeable in HIPAA compliance and maintaining patient confidentiality. Dedicated to delivering compassionate, patient-centered service while ensuring accuracy and efficiency in administrative operations.

Overview

2026

years of professional experience

Work History

Front Office

Desert Valley Pediatrics

01.2022 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Manage high-volume inbound and outbound patient communications in a busy pediatric practice
Schedule appointments and coordinate patient care needs via phone and secure messaging systems
Accurately register patients and update demographic, guarantor, and insurance information in the electronic health record
Ensure insurance information is current and properly documented prior to scheduled appointments
Route clinical messages to providers and nursing staff in accordance with office protocols
Forward referral requests and supporting documentation to the referrals department for timely processing
Maintain strict HIPAA compliance and patient confidentiality standards
Provide compassionate service to pediatric patients and families
Communicate effectively with English- and Spanish-speaking patients to ensure clear understanding of care instructions and scheduling

Bakery Assistant

Gluten Free Creations Bakery

2019 - 2022

Assisted in daily baking operations, ensuring adherence to gluten-free standards.
Collaborated with team members to prepare and package baked goods efficiently.
Ensured accurate labeling and dating of products in compliance with food safety standards
Maintained strict cleanliness and sanitation procedures
Demonstrated strong attention to detail and quality control

Sandwich Artist

Subway

2018 - 2019

Prepared sandwiches according to customer specifications, ensuring quality and freshness.
Maintained cleanliness of workstations, adhering to food safety standards.
Assisted customers with menu selections, providing excellent service and product knowledge.
Operated cash register, processing transactions accurately and efficiently.
Collaborated with team members to optimize workflow during peak hours.
Implemented inventory management practices, minimizing waste and ensuring stock availability.
Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.

Waitress

Mariscos Fily

2017 - 2018

Delivered exceptional customer service in fast-paced dining environment.
Assisted in menu recommendations and upselling daily specials.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Maintained cleanliness and organization of dining area throughout shifts.
Greeted and seated customers in a fast-paced environment
Took and delivered accurate food and beverages
Provided attentive and professional customer service
Monitored inventory levels and assisted in restocking supplies as needed.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

Associate of Arts - Forensics Psychology

Maricopa Community Colleges, Estrella Mountain Community College

Avondale, AZ

GED -

Maricopa Community Colleges, Rio Salado Community College

Tempe, AZ

2021