Mariana Palomares-Cortez
South San Francisco,CA
Summary
Motivated and adaptable professional with strong experience in customer service, office administration, and team collaboration in fast-paced environments. First-generation college graduate and bilingual in English and Spanish with excellent communication and problem-solving skills. Proven ability to manage schedules, handle confidential information, and support daily operations while providing excellent service. Eager to contribute to a dynamic team and continue growing professionally.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
Carter Dental
Redwood City, California
09.2025 - Current
- Managed patient scheduling and billing to maintain accuracy and completeness of patient accounts and records.
- Administer the practice schedule, develop policies, and establish protocols for all aspects of patient scheduling to ensure efficiency and effectiveness
- Oversee all accounts receivable management, including over-the-counter collections, prepare statements, follow up on insurance claims, follow up on delinquent accounts, and create payment arrangements with patients
- Managed patient accounts and verified insurance or benefit details.
- Handled billing, payments, and financial consultations to maintain efficient workflow.
- Conduct financial consultations with all new and existing patients when new treatment plans are presented
- Oversaw the daily operations of the practice.
- Resolve patient issues in accordance with office policies and procedures, healthcare regulations, and dental board standards
- Coordinated the specialist referral process to ensure timely patient care.
- Ensure the delivery of quality dental care to patients
- Compose and prepare correspondence letters and reports
- Familiar with Datacon/Archy software
Front Desk Receptionist/Treatment Coordinator
Bayhill Dental Care
San Bruno, California
03.2022 - 09.2025
- Familiar with Dentrix software and communication software Yapi
- Met and greeted patients in a friendly and courteous manner.
- Scheduled appointments and modified the calendar to optimize patient flow.
- Managed email correspondence and handled multi-line phone calls, efficiently addressing patient inquiries and scheduling needs.
- Performed insurance verification and ensured correct application of dental codes for patient services.
- Created patient treatment plans, discussed financial agreements.
- Processed payments and balanced daily transactions, ensuring accuracy in billing and enhancing financial record-keeping.
Manager
The Habbit
Daly City, California
08.2021 - 03.2022
- Led and motivated employees to enhance productivity and engagement.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff conflicts by actively listening to concerns and facilitating mutually agreeable solutions.
- Recruited and hired qualified candidates, ensuring team readiness for operational needs.
Crew Trainer
Chipotle Grill
Millbrae, California
12.2018 - 11.2021
- Trained other employees in customer service, food safety, and performance requirements for all areas of operation.
- Set positive example for team members by providing high-quality, efficient service.
- Drove team success by completing the assigned task quickly and accurately.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Cashier/ Baker
The Cakery
Burlingame, California
03.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Arranged baked goods in displays inside bakery cases.
- Recommended optimal goodies based on customer needs and desires.
- Worked flexible schedule and extra shifts to meet business needs during COVID.
Education
Bachelor of Science - Administration of Justice
California State University - East Bay
true12-2025
Associate of Science - Criminal Justice
College of San Mateo
San Mateo, CA12.2022
High School Diploma -
Mills High School
Millbrae, CA05.2020
Skills
- Customer Service & Client Relations
- Office Administration
- Bilingual: English & Spanish
- Scheduling & Calendar Management
- Multitasking in Fast-Paced Environments
- Problem Solving & Adaptability
- Team Collaboration & Organizarion
- Administrative Software (Dentrix, Archy, Yapi)
- Phone & Email Communication
Accomplishments
Internship with Juvenile Hall County of San Mateo 2024
Completed Explorers Academy in December 2022 with SBPD
Danced and Performed Baile Folkloric for 2 years
CPR Certified (valid through 2024)
Timeline
Front Office Coordinator
Carter Dental
09.2025 - Current
Front Desk Receptionist/Treatment Coordinator
Bayhill Dental Care
03.2022 - 09.2025
Manager
The Habbit
08.2021 - 03.2022
Cashier/ Baker
The Cakery
03.2020 - 11.2020
Crew Trainer
Chipotle Grill
12.2018 - 11.2021
Bachelor of Science - Administration of Justice
California State University - East Bay
Associate of Science - Criminal Justice
College of San Mateo
High School Diploma -
Mills High School