Dalia Oufi

Bristol,CT

Summary

Dedicated professional with a strong background in client service and office support. Skilled at creating a welcoming environment, managing appointments, and collaborating with teams to ensure smooth operations. Passionate about delivering exceptional service in the beauty and wellness field.

Overview

years of professional experience

Work History

Office Assistant /Front Desk Patient Coordinator

HAPPY Laser Brickell

Miami, FL

02.2024 - Current

Welcomed and checked in patients, ensuring a professional and friendly environment.
Scheduled appointments and managed the clinic’s calendar for optimal efficiency.
Maintained office organization, including patients records and clinic supplies.
Assisted with patient inquiries, providing information on clinic services and procedures.
Ensured the reception and waiting areas were clean and presentable at all times.
Coordinated with staff to streamline daily clinic operations and improve workflow.

Certified Nursing Assistant

The Pines At Bristol Center For Health & Rehab

Bristol

01.2020 - 12.2023

Facilitate activities of daily living, including personal hygiene management, grooming, feeding and ambulation, turning, and positioning in-home, long-term care patients or postoperative patients.
Preserve patient dignity and minimize discomfort while carrying out duties of daily hygiene, such as bedpan changes, diapering, emptying drainage bags, and bathing patients.
Transport patients between rooms and appointments or testing locations using assistive devices.
Maintain patient stability by checking vital signs and weight, and recording intake and outtake information.
Monitor and report changes in patients’ conditions to nurses and other healthcare professionals.
Perform wound care and non-sterile dressing changes, assisting clinical staff as needed.
Check blood sugar levels, charting changes, and reporting alarming levels to appropriate clinical staff.

Education

Bachelor of Science - Clinical Psychology & Pre Med

Nova Southeastern University

Davie, FL

05-2023

Associate of Science - Psychology

Capital State College

Hartford, CT

01-2021

Skills

Customer Service & Client Relations
Appointment Scheduling & Calendar Management
Knowledge of Skincare & Laser Clinic Procedures
Office Organization & Multitasking

Communication & Collaboration with Staff
Maintaining Clean & Professional Workspaces
Basic Proficiency in Scheduling Software & EMR Systems
Promoting Beauty Services & Product Knowledge

Timeline