HOLLY MCELVEEN
Jacksonville,NC
Summary
Versatile administrative and customer service professional with experience in front-office operations, client relations, service coordination, sales, healthcare, and business support. Skilled in managing high-volume communication, coordinating schedules and services, resolving customer concerns, maintaining accurate records, and supporting efficient day-to-day operations. Known for strong communication, organization, adaptability, and the ability to build positive relationships with customers, clients, and team members. Quick to learn new systems and committed to providing professional, solutions-focused service in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Office Coordinator
Bell and Howell
Durham
06.2024 - 11.2025
- Functioned as the primary contact for customers and vendors, delivering professional and timely responses to inquiries.
- Resolved customer concerns and complaints with professionalism, empathy, and a focus on positive outcomes and relationship building.
- Managed daily customer and vendor check-ins while maintaining an organized, welcoming, and professional front-office environment.
- Coordinated customer meetings, vendor visits, schedules, lunches, and company events while supporting executives and leadership.
- Collaborated across departments to resolve issues efficiently and ensure a positive customer experience.
- Maintained accurate records through data entry, filing, document management, and administrative support.
Customer Care Specialist (Logistics and Service)
Bell and Howell
Durham
06.2024 - 03.2025
- Managed 30–50 customer calls daily, addressing questions and concerns while delivering solutions-focused customer service.
- Maintained accurate customer account information and took ownership of concerns from initial contact through resolution, ensuring timely follow-up and customer satisfaction.
- Coordinated service requests by dispatching technicians, communicating updates, preparing quotes, and reconciling invoices and purchase orders for accuracy.
- Coordinated communication among customers, technicians, and internal teams to effectively resolve service issues and ensure clarity throughout the process.
Front Desk Receptionist
Britt Dental Center
Raleigh
10.2023 - 06.2024
- Managed scheduling, patient documentation, records, and daily office processes with a strong focus on accuracy and organization.
- Coordinated with providers, staff, and patients to address scheduling needs, questions, and service concerns.
- Provided administrative and customer-service support while maintaining a positive and professional experience for patients and visitors.
- Maintained confidential records and ensured documentation remained accurate and compliant with organizational requirements.
- Assisted with staff training and implemented improved office processes to increase efficiency and reduce administrative errors.
Office Admin Assistant
Carolina Braces
Raleigh
03.2023 - 10.2023
- Managed front-desk operations, including patient check-in, high-volume phone communication, appointment scheduling, and customer service.
- Coordinated communication among patients, clinical staff, and providers to maintain an efficient workflow and positive customer experience.
- Coordinated insurance verification and benefits, maintained accurate patient records, and assisted patients with insurance and financial questions.
- Educated prospective patients on services, answered questions, and converted inquiries into scheduled consultations.
- Assisted with staff training and process improvements to increase office efficiency and reduce administrative errors.
- Supported marketing and business-development efforts by using HIP software to manage leads, conduct outbound calls, and follow up with prospective patients.
Patient Services Advocate/ Cross-Trained MA
FastMed Urgent Care
Zebulon, NC
08.2021 - 06.2022
- Managed patient registration, insurance verification and authorizations, patient records, and front-office coordination in a fast-paced urgent care setting.
- Cross-trained in-house to perform Medical Assistant duties and provide direct clinical support to providers and nursing staff.
- Obtained and documented patient vital signs, escorted and roomed patients, and prepared examination rooms for patient care.
- Assisted providers during examinations and procedures, including serving as a chaperone during gynecological visits.
- Prepared clinical supplies and assisted providers with procedures, including preparation of lidocaine.
- Maintained patient privacy, accurate documentation, and HIPAA compliance while supporting both administrative and clinical operations.
Assistant Manager
ALL PRO NUTRITION INC
Raleigh
04.2020 - 08.2021
- Supported daily store operations, customer service, sales, and administrative responsibilities while assisting with overall business management.
- Supported sales goals through customer follow-up, relationship building, and effective product presentations.
- Conducted sales, educated customers on products and services, and recommended solutions based on individual needs.
- Built relationships with prospective and existing customers to support customer retention and business growth.
- Assisted with marketing, brand development, and community outreach to generate new business opportunities.
- Helped maintain an organized, professional environment while addressing customer questions and resolving concerns.
Education
Some College (No Degree) - Associates in Arts
Coastal Carolina Community College
Jacksonville, NC08-2026
Skills
- Appointment scheduling
- Scheduling and calendar management
- Customer service
- Customer/client relations
- Client engagement
- Service request management
- Healthcare coordination
- Patient support
- HIPAA compliance
- Data entry
- Invoice and Quote Processing
- EPIC/ EHR Software
- HIP/CRM Software
- Rentvine familiarity
- Office administration
- Computer skills
- Time management
- Account Management
- Vital signs
Certification
- Credentia Certified Nurse Aide I (CNA I), 07/30/26
- Basic Life Support (BLS), American Heart Association, 2026-2028
Accomplishments
- Abacus Award for Nurse Aide I 2026
- 187.5 Clinical hours
Timeline
Front Office Coordinator
Bell and Howell
06.2024 - 11.2025
Customer Care Specialist (Logistics and Service)
Bell and Howell
06.2024 - 03.2025
Front Desk Receptionist
Britt Dental Center
10.2023 - 06.2024
Office Admin Assistant
Carolina Braces
03.2023 - 10.2023
Patient Services Advocate/ Cross-Trained MA
FastMed Urgent Care
08.2021 - 06.2022
Assistant Manager
ALL PRO NUTRITION INC
04.2020 - 08.2021
Some College (No Degree) - Associates in Arts
Coastal Carolina Community College