Melissa Rodriguez Pico
Naples,FL
Summary
I am an highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. I excel in a fast-paced environment and enjoy a challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Express Employment
Bonita Springs, Florida
11.2024 - Current
- Managing recruiters schedules and scheduling interviews .
- Processing employment verification documents.
- Answer phones
- Review online resumes and applications.
- Assist with payroll.
- Assist associates with application and enrollment online.
- All other duties assigned by the manager
- Greet and welcome guests upon arrival.
Front Desk Receptionist
Millennium Physician Group
06.2022 - Current
- Schedule patient appointments , claims , check insurances , and answer the phone and patients
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Popeyes manager
Popeye's Restaurants
09.2020 - 12.2021
- Was also manager in Texas for Popeyes for 2 and a half years
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
cashier/ claim associate
Walamrt neighborhood market
11.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
Diploma -
Sharpstown High School
Houston, TX06.2020
Skills
- Medical Scheduling
- Insurance Verification
- Medical Billing
- Medical Office Experience
- Patient Care
- HIPAA
- Customer service
- Spanish
- Bilingual
- Cash handling
- Front desk
- Supervising experience
- Organizational skills
- Communication skills
- Phone etiquette
- Data entry
- Financial services
- Attention to detail
- Listening skills
- Telephone etiquette
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Work prioritization
- Multi-line telephone systems
- Call routing
- Call forwarding
- Office supplies inventory management
- Email correspondence
- Appointment confirmation
- Office supplies ordering
Certification
- Life & Health Insurance License
- Certified Professional Coder
- Certified Coding Specialist
- RHIT
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Coordinator
Express Employment
11.2024 - Current
Front Desk Receptionist
Millennium Physician Group
06.2022 - Current
cashier/ claim associate
Walamrt neighborhood market
11.2020 - 09.2021
Popeyes manager
Popeye's Restaurants
09.2020 - 12.2021
Diploma -
Sharpstown High School