Alicia Pagano
Trenton,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Front Office Coordinator / Medical Receptionist
Regenerative Spine and Pain Institute
Plainsboro, US
06.2021 - Current
- Supported administrative and clinical functions in a busy healthcare setting.
- Enhanced electronic medical records (EMR) systems. (IMS)
- Coordinated various phone line communications simultaneously.
- Patient Care Coordinator
- Scheduled appointments for new, existing, and surgical patients.
- Collected copay monies and outstanding balance fees.
- Performed verification of insurance benefits.
- Oversaw pharmaceutical clearance procedures.
- Coordinated prior authorizations for medical and surgical procedures.
- Sustained neat conditions in clinical and administrative spaces.
- Performed essential tasks as a Medical Assistant.
Front Desk Receptionist
Total Eye Care
Levittown, US
11.2005 - 04.2006
- Answered Phones
- Scheduled office and procedural patient appointments.
- Verified insurance benefits for patients.
- Managed collection of copays and unresolved balances.
- Maintained and updated patient charts in both files and EMR.
Front Desk Receptionist / LASIK Coordinator /Patient Care Technician
CAMPUS EYE GROUP
Township of Hamilton, US
07.2004 - 11.2005
- Handled multi-line phone system efficiently.
- Administrative Support
- Scheduled appointments
- Insurance Verification / Referrals
- Maintain Patient Charts (Files / EMR)
- Provided assistance in the Surgical Suite for Lasik procedures.
- Handled email, faxes, and other correspondence.
- Managed travel logistics for physicians and patients as needed.
Customer Service Representative/Call Center
Commerce Bank (TD Bank)
Mount Laurel, US
11.2003 - 08.2005
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer inquiries overnight at the call center.
- Managed high-volume call traffic during peak hours
- Addressed various banking inquiries effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Bordentown Regional High School
Bordentown, NJ06-2002
Some College (No Degree) - Medical Assistant
Lincoln Technical Institute
Moorestown, NJSkills
- Data Entry
- Clerical Experience
- Administrative Experience
- Medical Records (File / EMR)
- Customer / Patient Support
- Multi Line Telephone System
- Medical Office Experience
- CPT Coding
- Insurance Verification
- Medical Billing
- ICD-9
- Medical Coding
- Medical Terminology
- Anatomy Knowledge
- Medical Scheduling
- Patient Care
- HIPAA
- ICD-10
- IMS - EHR System
- Calendar Management
- Appointment confirmation
- Meeting Scheduling
- Maintaining confidentiality
- Sensitive information handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
To explain the large gap in my employment, I was in an auto accident in 2005. Which required numerous spinal surgeries, doctors appts, physical therapy as well as other treatments. During this time, my father, a Vietnam War veteran, ended up requiring surgery which led to him losing both of his legs and becoming a double amputee. I have been his primary caregiver since 2016. If there are any questions in regards to this time please feel free to ask me. I will do my best to explain everything to the best of my ability.
Thank you in advance for your time and consideration.
Timeline
Front Office Coordinator / Medical Receptionist
Regenerative Spine and Pain Institute
06.2021 - Current
Front Desk Receptionist
Total Eye Care
11.2005 - 04.2006
Front Desk Receptionist / LASIK Coordinator /Patient Care Technician
CAMPUS EYE GROUP
07.2004 - 11.2005
Customer Service Representative/Call Center
Commerce Bank (TD Bank)
11.2003 - 08.2005
High School Diploma -
Bordentown Regional High School
Some College (No Degree) - Medical Assistant
Lincoln Technical Institute
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