Claudia Hernández

- Managed front-desk operations and patient reception

- Answered phones and handled inquiries

- Prepared and organized patient charts and office documentation

- Maintained an efficient and organized office environment

• Perform all chair-side dental assisting duties (adult and pediatric)
• Coordinated patient scheduling, confirmations, cancellations, and follow-ups
• Managed high-volume inbound and outbound phone calls with professional etiquette
• Verified insurance eligibility and communicated coverage details to patients
• Explained treatment plans, procedures, and billing information clearly
• Maintained accurate electronic patient records and detailed documentation
• Managed lab case tracking and inventory ordering within budget
• Ensured compliance with HIPAA, OSHA, and state/federal regulations
• Provided bilingual (English/Spanish) support to diverse patient populations

- Perform all chair-side dental assisting duties (adult and pediatric)

- Served as primary point of contact for patient communication and scheduling

- Assisted with daily administrative operations and workflow coordination

- Handled insurance verification and appointment confirmations

- Maintained organized digital and physical records

- Supported office compliance and cleanliness

• Perform all chair-side dental assisting duties (adult and pediatric)
• Provided front-desk and administrative support alongside clinical duties
• Scheduled appointments and managed patient calendars
• Communicated with patients regarding procedures, billing, and follow-ups
• Verified insurance coverage and updated patient information
• Ensured accurate charting and documentation
• Maintained confidentiality of sensitive patient data