Amber Armstrong
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Front Office
Pediatric Dental Specialist
11.2024 - Current
- Greeting and checking in patients.
- Assist patients with forms, explaining treatment plans, addressing any concerns to the best of my ability, answering the patient’s inquiries about billing, referrals, what insurance we take.
- Scheduling appointments.
- Setting up new family files for new patients.
- Handle private and confidential information.
- Answering phones promptly. 20 to 60 calls a day.
- Ensuring patient flow runs smoothly.
- Collecting payments.
- Verifying Medicaid and some insurance eligibility and benefits.
- Maintaining and updating patient records.
- Keeping up with office inventory.
- Maintaining a clean and organized work environment.
- Communicating with the Doctor for emergency treatment phone calls.
- Work as a team with the front office staff and the clinical staff.
- Looking at dental charts/notes in Dentrix.
- Great time management and multi-tasking skills.
Pre-k Teacher Assistant
Pottsboro ISD
08.2022 - Current
- Assist the teacher with material prep, classroom management, and small group activities, ensuring smooth operations.
- Answer the phone call to the teacher, respond to parents’ questions as best as I can, and take messages when necessary.
- Implement district training, maintain order, and support children's routines for a positive learning environment.
- Manage behavior effectively, fostering student success and engagement.
- Collaborate with the lead teacher on small group activities, adapting strategies to meet diverse learning needs.
- Collaborate closely with lead teachers to ensure seamless classroom operations, enhancing student success through innovative activity setups.
- Consistently arrive early to set up a welcoming classroom environment, contributing to improved student engagement each day.
Fab Operator
II-VI
01.2019 - 08.2022
- Responded to customer phone inquiries asap.
- Responded to emails about shipments or product issues.
- Coordinated 5S initiatives, improving workspace efficiency and safety.
- Developed Genii process, enhancing production speed and quality.
- Trained peers and new hires, ensuring consistent skill levels across the team.
- Managed Camstar system for accurate production tracking and reporting.
- Communicated effectively with upper management, aligning production goals and strategies.
- Led 5S initiatives, optimized die sort and singulation processes, and developed Genii procedures, driving operational efficiency and meeting production targets.
- Fostered effective communication with peers and management, facilitated knowledge transfer as a certified trainer, and created comprehensive email pass-downs.
Fab Operator
Texas Instruments
Van Alstyne
02.2018 - 01.2019
- Operated 11 Nikon machines, ensuring precision and efficiency in a clean room environment.
- Certified on IVS, HMDS ovens, and UV, contributing to quality control and safety.
- Handled wafers with care, maintaining punctuality and dependability.
- Collaborated with team members, enhancing productivity and adherence to 5S standards.
- Implemented safety protocols, resulting in a safer and more organized workspace.
Desktop Engineer
Kinetic Solutions
Van Alstyne
10.2017 - 02.2018
- Surveyed cable routes using Google Earth, ensuring accurate data collection and timely project completion.
- Consistently meeting project deadlines, enhancing team productivity and client satisfaction.
- Pioneered route surveying techniques using Google Earth, enhancing efficiency for cable companies and improving customer internet solutions.
- Consistently met project deadlines while conducting comprehensive route surveys, ensuring timely delivery of critical infrastructure data.
- Answered customer calls and responded to emails promptly.
Stay at Home Mom
Self-employeed
01.2015 - 12.2017
Education
Dental Assisting -
Grayson College
Denison, TX05.2013
High School -
Van Alstyne High School
Van Alstyne, TX05.2011
Skills
- Record keeping
- Team collaboration
- Time management
- Communication skills
- Classroom management
- Process improvement
- Behavior management
- Computer skills
- Friendly, positive attitude
- PPE use
- Verbal communication
- Basic math
- MS office
- Good Telephone Etiquette
- Patient scheduling
- Payment collection
- Confidential information handling
- Customer service
- Active listening
- Clerical support
- Task prioritization
- Organization and time management
References
- Jeremy LaRoche, Principal, 903-771-981
- Yolanda Rodriguez, 903-271-3189
- Amy Langford, 903-436-6094
- Jamie Dye, 903-421-4735
Timeline
Front Office
Pediatric Dental Specialist
11.2024 - Current
Pre-k Teacher Assistant
Pottsboro ISD
08.2022 - Current
Fab Operator
II-VI
01.2019 - 08.2022
Fab Operator
Texas Instruments
02.2018 - 01.2019
Desktop Engineer
Kinetic Solutions
10.2017 - 02.2018
Stay at Home Mom
Self-employeed
01.2015 - 12.2017
Dental Assisting -
Grayson College
High School -
Van Alstyne High School
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