Front office supervisor
Amelie Padilla
Newport Beach Surgery Center
Garden Grove,CA
14
years of professional experience
Accomplished Medical Front Office Supervisor with proven expertise in team leadership, HIPAA compliance, and patient satisfaction. Successfully streamlined operations, enhancing workflow and reducing wait times.
Work History
Medical Front Office Supervisor
13 Years 9 Months- Supervised front office operations, ensuring efficient workflow and patient satisfaction.
- Trained and mentored staff on administrative procedures and patient interaction protocols.
- Developed and implemented policies to enhance patient scheduling and reduce wait times.
- Coordinated communication between medical staff, patients, and insurance providers to streamline processes.
- Managed electronic health record systems for accurate patient data entry and retrieval.
- Oversaw billing processes, ensuring compliance with regulations and timely collections.
- Led initiatives to enhance team collaboration and maintain high service standards in patient care.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
- Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma
Skills
HIPAA compliance
Office administration
Payment collection
Data security
Copying and scanning
Correspondence review
Electronic health record system
Weekly and monthly calendars
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking and organization
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Relationship building
Phone and email etiquette
Microsoft office
Employee supervision
Documentation and recordkeeping
Team building
Data entry
Handling complaints
Task prioritization
Leadership development
Office management
Self motivation
Administration and operations
Interpersonal skills
Scheduling and calendar management
Professionalism
Strategic planning
Complex Problem-solving
Motivational leadership
Staff training
Staff motivation
Record keeping
Staff development and training
Time management abilities
Continuous improvement
Staff scheduling
Data analysis
Patient registration
Timeline
Medical Front Office Supervisor
Newport Beach Surgery Center
04.2012 - 01.2026Read More
Los Amigos High School
High School Diploma
Read More