Samantha De Los Santos
San Antonio,TX
Summary
Friendly, results-driven professional with extensive experience in front office duties. Strong focus on team collaboration and process improvement, dedicated to ensuring exceptional patient care and operational excellence. Proven ability to run a medical front desk, keep patients and staff satisfied and resolve any conflicts that may arise. Technically-savvy, punctual and always prepared for a challenge.
Overview
13
13
years of professional experience
Work History
Medical Front Office Supervisor
RFSA Dermatology
San Antonio
05.2022 - Current
- Coordinated patient check-in and check-out while maintaining accurate records and ensuring timely service.
- Assisted patients with payment collection for copays, deductibles, co-insurance and outstanding balances.
- Made sure to verify insurance daily to explain pts insurance details to them at check in
- Answer and direct calls/send messages to proper staff/doctors (phones were very busy)
- Input all new incoming referrals
- Obtains authorizations for new and est pts (office visits and surgical)
- register new patients
- end of day reports
- sort and process faxes
- processed all requests for medical records
- prescription refills
- confirmation calls
- sort and distribute mail
- upload eobs/correspondence
- assist billing team with claims and appeals
- patient intake/ make sure registration forms are up to date
- schedule appointments
- assist with returning voicemails
- maintain cleanliness of lobby
- prep all FMLA/ disability/ admin paperwork and collect proper fees prior to distribution
- credentialing for our all providers
- coach and correct staff behaviors
- train all new employees
- create weekly schedule for reception staff
Medical Receptionist
Health Texas Medical Group
Helotes, TX
08.2021 - 05.2022
- Greet and direct patients
- Answer phones
- Check in
- Check out
- New patient registration
- Schedule appointments
- verify insurance
- collect copay/deductibles/ balances
- data entry
- help with medical records
Lead Front Desk Coordinator
Alon Family Health
San Antonio
12.2016 - 07.2021
- greeted and assisted patients
- answered and properly routed phone calls
- verified pts insurance for appts
- collected copays/ deductibles/ co-insurance
- assisted with billing/collections
- check in and out patients
- new patient registration and yearly updated forms
- end of day reports
- prepped FMLA / disability / admin paperwork and collected proper fees prior to distriubiton
Front Desk Receptionist
North Hills Family Medicine
San Antonio
09.2013 - 12.2016
- greeted and properly assisted incoming patients
- answered and directed phone calls
- maintained lobby/ stocked vending machines
- verified all patients insurance
- collected copay/ deductibles/ co-insurance and balances
- managed medical records
- scheduled appts for new and existing patients
- prep fmla and disability forms
Education
High School Diploma -
Paul Mitchell Cosmetology School
San Antonio04-2014
Skills
- HIPAA compliance
- Office administration
- Insurance verification
- Appointment management
- Medical billing/coding
- Electronic health record system
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Relationship building
- Self motivation
Timeline
Medical Front Office Supervisor
RFSA Dermatology
05.2022 - Current
Medical Receptionist
Health Texas Medical Group
08.2021 - 05.2022
Lead Front Desk Coordinator
Alon Family Health
12.2016 - 07.2021
Front Desk Receptionist
North Hills Family Medicine
09.2013 - 12.2016
High School Diploma -
Paul Mitchell Cosmetology School