Angela Blakely
Conley,GA
Summary
Dynamic Medical Front Office Supervisor with extensive experience at Metro Atlanta Gastroenterology, excelling in patient check-in and appointment scheduling. Proven track record in staff training and enhancing team performance. Skilled in electronic health records and insurance verification, delivering exceptional customer service while ensuring HIPAA compliance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Medical Front Office Supervisor
Metro Atlanta Gastroenterology
05.2024 - Current
- Supervised front office operations, ensuring efficient patient check-in and appointment scheduling.
- Trained staff on office protocols, enhancing team performance and service delivery.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Coordinated communication between medical staff and patients, improving overall patient experience.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Front Office Team Lead
United Digestive
03.2022 - 06.2024
- Supervised front office operations, ensuring efficient patient flow and service delivery.
- Trained all new employees for scheduling procedures and appointment efficiently.
- Ordered al Medical Supplies needed for the office
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Processed check-ins and check-outs along with batching end of day funds
Financial Counselor Team Lead
United Digestive
09.2015 - 07.2020
- Provided financial counseling to patients, ensuring understanding of payment options and insurance coverage.
- Trained new counselors on financial policies, improving team efficiency and service delivery.
- Insurance Verification and Prior Authorizations
- All Insurance Carrier Portals
- Assisted with meeting daily quotas for Prior Authorizations
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Education
No Degree - Certificate
ETI Career Institute
Atlanta, Ga10-2003
Graduate Certificate - Cosmetology
Atlanta Area Technica
Atlanta, GA10-1982
Skills
- Patient check-in
- Appointment scheduling
- Staff training
- Electronic health records
- Front office operations
- Financial transactions
- Insurance verification
- Prior authorizations
- Customer service excellence
- Time management strategies
- HIPAA compliance
- Medical office procedures
- Electronic health record system
- Teamwork
- Attention to detail
Timeline
Medical Front Office Supervisor
Metro Atlanta Gastroenterology
05.2024 - Current
Front Office Team Lead
United Digestive
03.2022 - 06.2024
Financial Counselor Team Lead
United Digestive
09.2015 - 07.2020
No Degree - Certificate
ETI Career Institute
Graduate Certificate - Cosmetology
Atlanta Area Technica