Jocelyn Soto

• Managed patient scheduling and appointment coordination for efficient clinic operations.
• Assisted physicians during examinations and procedures for optimal patient care.
• Maintained accurate patient records using electronic health record systems.
• Facilitated communication between patients and healthcare providers for seamless service delivery.
• Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
• Supervised, trained and coached team of medical assistants.
• Set up, cleaned and stocked examination rooms with medical supplies.
• Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
• Maintained medical supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
• Responded to telephone inquiries from patients regarding test results, prescription refills and general health advice.
• Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
• Conducted routine laboratory tests and sample analyses to monitor diseases.
• Contacted medical facilities to schedule patients for admission.
• Ordered medicine and vaccines
• Recorded vaccination data into electronic health records for patient tracking.
• Provided front office support including answering phones and greeting patients warmly.
• Coordinated insurance verification and billing processes to ensure compliance.
• Trained new staff on clinic protocols and best practices for service delivery.
• Oversaw inventory management of medical supplies to maintain adequate stock levels.

• Monitored patient vital signs and reported changes to healthcare providers.
• Utilized electronic health record systems for accurate patient documentation.
• Assisted in the development of individualized care plans for patients.
• Collaborated with multidisciplinary teams to ensure patient care continuity.
• Managed medication inventory and supplies, ensuring availability for patient care.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Learned and developed unique skills, specialties and practices based on site and patient needs.

• Administered Covid vaccines site
• Administered injections, medications and treatments as directed by the physician.
• Administered medications and vaccines under provider supervision.
• Assisted healthcare providers with patient examinations and procedures.
• Assisted with Covid testing
• Managed patient records using electronic medical record systems.
• Prepared examination rooms for patient visits and maintained cleanliness.
• Small contract (Covid )

• Start of COVID vaccines
• Helped FEMA vaccinate
• Prepared and administered medications as directed by healthcare providers.
• Monitored patient vital signs and reported changes to medical staff.

• General office duties which also included upkeep of medical records
• Verified medical insurance and collected co-payments
• Gathered forms needed for patients to fill out before their visit
• Obtained and created referrals for future patients

Escorted patients to examination rooms.

• Obtained information about clients’ medical history, drug history, complaints and allergies.
• Prepared and administered medications to alleviate patient symptoms.
• Entered new patient data and created medical records
• Sanitized, restocked and organized exam rooms and medical equipment.
• booked appointments for lab and for office visits with the provider

• I am a front office receptionist where I assist patient's
• completing paper work
• answer calls

do their intakes.

• Scheduled appointments for new and current patients
• Documented vital signs and health history
• Prepared initial patient charts for admission.

• Answering and directing phone calls to appropriate employee or department
• Set up appointments
• Maintain safe and clean reception area by complying with procedures, rules, and regulations
• Working directly with customer service and sales team

Sorted and distributed mail

• Being a point of contact for all departments

I then moved to the call center for this company for 6 months where I learned Customer service skills