Candace Boston
Dallas,GA
Summary
Customer service-oriented healthcare administrative professional with experience in patient access, front office operations, and call center support. Proven ability to serve as a primary point of contact between patients and providers while coordinating patient flow efficiently in fast-paced environments. Skilled in managing high-volume calls, scheduling appointments, resolving patient inquiries, and maintaining accurate records. Strong knowledge of HIPAA compliance with a focus on protecting patient confidentiality. Recognized as a dependable team player with strong organizational and time management skills.
Overview
5
5
years of professional experience
Work History
Front Office Specialist
Wellstar Cobb Hospital
Austell, Ga
08.2025 - 03.2026
- Greet and check in 60+ patients daily in a fast-paced surgical specialty office
- Verify insurance eligibility, benefit, and obtain prior authorizations for surgical procedures
- Schedule new patient consultations, post-op visits, and follow-up appointments using EMR system
- Collect copays, deductibles, and outstanding balances, balance daily cash drawer
- Maintain accurate patient demographics and insurance information in electronic medical records
- Coordinate with clinical staff and surgeons to ensure timely patient flow
- Obtain and upload referrals, medical records, imaging, and lab results
- Answer high-volume multi-line phone system, triage calls to appropriate departments
- Ensure HIPAA compliance and protect patient confidentiality
- Assist with surgery scheduling, hospital coordination, and pre-certifications
- Resolve patient billing inquiries professionally and efficiently
- Support front office workflow improvements to enhance patient experience
Patient Access Specialist
Wellstar Cobb Hospital
Austell, Ga
03.2025 - 08.2025
- Greet and assist oncology patients and visitors in a compassionate and professional manner
- Accurately register patients, verify insurance, and obtain necessary authorizations and referrals for services
- Maintain up-to-date patient information and ensure all documentation complies with HIPAA and Wellstar policies
- Collect co-pays and provide financial guidance or referrals to assistance programs when needed
- Collaborate with oncology nurses, physicians, and administrative staff to support patient flow and care coordination
- Respond promptly to patient needs, escalating complex issues to appropriate leadership when necessary
- Participate in ongoing training to stay current with oncology protocols, insurance updates, and patient access procedures
Front Office Assistant
Piedmont Physicians of Hiram
Hiram, Ga
12.2022 - 03.2025
- Scheduled patient appointments and completed check-ins, verifying accurate demographic and insurance information
- Maintained provider schedules with strong attention to detail, minimizing conflicts and delays
- Managed high-volume inbound and outbound calls, assisting patients and directing inquiries appropriately
- Assisted patients with setting up and navigating the online patient portal
- Communicated appointment changes, cancellations, and updates with clinical and administrative staff
- Demonstrated knowledge of managed care plans, including referrals and authorizations
- Utilized CPT and ICD-9 coding for accurate documentation and billing support
- Processed patient payments and collected outstanding balances in a timely manner
- Balanced and reconciled cash drawers, ensuring accurate end-of-day reporting
- Created and processed insurance referrals to support patient care
Pre-Cert
Pinnacle Orthopedics
Marietta, Ga
05.2022 - 12.2022
- Scheduled MRI and knee injection appointments for patients, ensuring timely coordination of care
- Reviewed and discussed procedure pricing with patients, providing clear cost expectations
- Prepared and transmitted MRI referrals to external facilities, ensuring accuracy and timely processing
Patient Access Specialist
WellStar Cobb Hospital
Austell, GA
05.2021 - 11.2021
- Checked patients in and out of the Emergency Department, verifying insurance coverage and collecting payments and co-pays
- Greeted and assisted patients and visitors upon arrival, providing directions and escorting patients to assigned areas as needed
- Ensured strict adherence to HIPAA guidelines and patient confidentiality at all times
- Managed high-volume patient intake in a fast-paced Emergency Department setting
- Accurately entered patient demographics, insurance information, and visit details into the system
- Communicated effectively with clinical staff to support timely patient flow and reduce wait times
- Responded to urgent patient needs while maintaining professionalism and composure under pressure
- Assisted with registration of emergency and walk-in patients, prioritizing based on urgency
Education
High School Diploma -
Tift County High School
Tifton, GASkills
Patient Registration & Intake
Insurance Verification & Authorizations
Medical Records Management
Data Entry & Electronic Medical Records (EMR)
HIPAA Compliance
Medical Billing & Claims Processing
ICD-10 & CPT Coding (Basic Knowledge)
Payment Processing & Cash Handling
CMS-1500 Claim Forms
Claims Appeals & Resolution
High-Volume Call Center Support
Multi-Line Phone Systems & Call Handling
Processing Short-Term Disability paperwork and coordinating long-term surgical cost estimates with patients
Timeline
Front Office Specialist
Wellstar Cobb Hospital
08.2025 - 03.2026
Patient Access Specialist
Wellstar Cobb Hospital
03.2025 - 08.2025
Front Office Assistant
Piedmont Physicians of Hiram
12.2022 - 03.2025
Pre-Cert
Pinnacle Orthopedics
05.2022 - 12.2022
Patient Access Specialist
WellStar Cobb Hospital
05.2021 - 11.2021
High School Diploma -
Tift County High School