SAWYER LASH
Hotel Congress, LLC
Tucson
16
years of professional experience
Customer-focused professional skilled in delivering effective communication and service solutions. Experienced in fast-paced environments, managing workflows, and multitasking. Leverages technical expertise and problem-solving abilities to achieve first-contact resolution and provide high-quality support in contact center operations.
Work History
Head of Security
3 Years 2 Months- Served as primary point of contact for guests and staff, addressing inquiries and resolving conflicts using de-escalation techniques in high-traffic environment.
- Collaborate with various departments to ensure a safe, welcoming customer experience, anticipating needs and mitigating risks before they escalate.
- Act as a primary point of contact for guests and staff, addressing inquiries, resolving conflicts, and utilizing strong de-escalation techniques in a high-traffic environment.
- Collaborated with departments to ensure safe, welcoming customer experience, anticipating needs and mitigating risks proactively.
Insert Assembler
1 Year 1 Month- Maintained accurate records of operations and materials, supporting efficient daily production runs.
- Inspected components at each process step to uphold strict quality control standards.
- Maintained accurate records regarding operations and materials throughout daily production runs.
- Executed operations with high accuracy and timeliness, ensuring consistent achievement of performance goals.
Barback / Security
2 Years 7 Months- Facilitated issue resolution and maintained safety by effectively communicating with staff and customers.
- Demonstrated patience and sound judgment in challenging situations while adapting to unfamiliar tasks.
- Adapted to a dynamic workflow requiring responsible organization and efficient multitasking.
- Managed large crowds and sustained productivity in fast-paced environments through organized multitasking.
Studio Assistant
2 Years 1 Month- Assisted in a dynamic manufacturing studio environment.
- Performed high-tolerance finish work in a manufacturing setting.
- Coordinated project schedules, ensuring timely completion of studio tasks and client deliverables.
- Assisted in managing inventory of studio supplies, optimizing resource allocation and usage.
- Supported production teams by preparing necessary equipment and materials for shoots.
Education
No Degree - Visual Arts
Associate in Arts (A.A.) - Visual Arts
High School Diploma
Skills
Active Listening
Critical thinking
Customer Service
Data entry
Event security
Physical security
Problem resolution
Risk management
Operations: Quality Assurance
Record management
Technical Troubleshooting skills
Digital & AI Proficiency: Generative AI tools
HTML
Javascript
Git Bash
GitHub
Adobe Creative Suite
Software & Applications: Microsoft Office (Word
Excel
Outlook
PowerPoint)
Visual Studio Code
Customer Service: Effective communication
De-escalation
Multitasking
Fast-Paced Operations
Languages
English
Full Professional
Timeline
Head of Security
Hotel Congress, LLC
05.2023 - CurrentRead More
Insert Assembler
Roche Tissue Diagnostics
04.2022 - 05.2023Read More
Barback / Security
Hotel Congress, LLC
08.2017 - 03.2020Read More
Studio Assistant
Digital Atelier
06.2010 - 07.2012Read More
Pennsbury High School
High School Diploma
Read More
Bucks County Community College
Associate in Arts (A.A.) from Visual Arts
Read More
Southwest University of the Visual Arts
No Degree from Visual Arts
Read More