Say Khamsot
Minneapolis,MN
Summary
Analytical Reporting Specialist recognized for high productivity and efficient task completion. Skilled in data analysis, report generation, and visualization techniques to convey complex information clearly. Possess strong problem-solving abilities, adaptability to change, and effective communication skills that ensure success in collaborative environments. Excel at managing time and prioritizing tasks to meet tight deadlines without compromising quality.
Overview
19
19
years of professional experience
Work History
Reporting Specialist, DCS Production Support
US Bank Home Mortgage
Saint Paul, MN
03.2018 - Current
- Collaborated with cross-functional teams on data mining initiatives.
- Prepared reports on operational performance metrics utilizing SQL queries.
- Analyzed large datasets to identify trends, risks, and opportunities for improvement.
- Designed automated workflows to streamline report generation processes.
- Well-developed mathematical, analytical, and data retrieval skills.
- Summarize data in an understandable format.
- Identify and resolve data exceptions.
- Provide summary reports and data to external clients, regulatory agencies, or management in operations, compliance, marketing, and/or product groups.
- Researches and resolves problems and errors in data from MIS reporting systems to ensure accurate information.
- Configuring SQL clause/Macro builds to fit business line expectation.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Leveraged SQL queries to extract, transform and load data into databases.
- Provided data-driven solutions to support decision making.
- Analyzed user requirements, developed test cases, identified potential areas of risk and created mitigation plans.
- Provided technical support during user acceptance testing phase of projects.
- Conduct testing in a lower environment to ensure uninterrupted processes during a new system upgrade.
Account Team Lead
US Bank Home Mortgage
Saint Paul, MN
03.2014 - 09.2018
- Monitor Daily Certification, Deadlines, and Emails.
- Coordinated team resources to achieve project goals.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Maintained accurate records of customer interactions, transactions and inquiries.
- Provided technical support to customers over the phone or in person.
- Answered incoming calls promptly and professionally.
- Identified areas for improvement within existing processes and procedures.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Provide customers with daily reporting.
- Accountable for resolving discrepancies in review documentation with customers and obtaining any missing documents required to service the collateral files.
- Delegate workload.
Field Service Technician/Calibration Specialist
Cardinal Health
Plymouth, MN
08.2005 - 09.2013
- Resolved customer complaints with speed and efficiency.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Maintained customer records and updated them as necessary.
- Identified areas for improvement within existing processes and procedures.
- Provided technical support to customers over the phone or in person.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Disassembled defective machines for repair or replacement of parts.
- Performed routine maintenance on machinery to ensure optimal performance.
- Replaced faulty parts or components following diagrams or blueprints.
- Inspected and tested mechanical products to locate defects or malfunctions.
Education
High School Diploma -
Contiental Online Acadmey
Miami Lakes, FL06-2003
Skills
- Microsoft Excel (proficient)
- Pivot tables
- Analytical Thinking
- Team Collaboration
- Attention to Detail
- Time Management
- Excellent Communication
- Analytical Skills
- Interpersonal Communication
- Problem-Solving
- Team building
- Excellent investigation abilities
- Systems Analysis
- Capacity Planning
- Data testing
- Data Migration
- Data Analysis
- Data Visualization
- Quality Assurance
- SQL (proficient)
Timeline
Reporting Specialist, DCS Production Support
US Bank Home Mortgage
03.2018 - Current
Account Team Lead
US Bank Home Mortgage
03.2014 - 09.2018
Field Service Technician/Calibration Specialist
Cardinal Health
08.2005 - 09.2013
High School Diploma -
Contiental Online Acadmey