Saya Alur
Palatine,IL
Summary
DIRECTOR | TECHNICAL PROGRAM MANAGEMENT | REAL-TIME DECISIONING PLATFORMS
Director-level technology leader driving enterprise-scale technical programs and real-time decisioning platforms, delivering $300M+ business impact across high-volume systems.
Proven ability to lead $10–12M programs, 6 cross-functional teams, and 100+ engineers, executing complex initiatives across distributed systems and cloud-native architectures (AWS). Strong expertise in program governance, cross-organizational execution, and data-driven platform strategy.
Overview
26
26
years of professional experience
Work History
Sr. Manager, Technology (En. Platforms & Programs)
United Airlines
IL, USA
03.2017 - 04.2026
- Directed $10–12M enterprise programs across 6 teams and 100+ engineers, delivering AI/ML-driven decisioning platforms generating $300M+ business impact
- Led multi-year programs spanning 10+ integrated systems, aligning business, product, and engineering execution
- Orchestrated delivery across distributed teams, managing dependencies, risks, and milestones to ensure predictable outcomes
- Established program governance frameworks, improving execution discipline and delivery transparency
- Provided executive-level reporting, roadmap alignment, and decision support
- Led development of AI/ML-driven real-time decisioning platform, enabling dynamic offer optimization across customer journeys
- Delivered $300M+ incremental revenue, improving targeting, decision logic, and conversion strategies
- Built scalable systems supporting real-time segmentation, contextual decisioning, and experimentation (A/B testing)
- Enabled continuous optimization across millions of customer interactions
- Architected cloud-native distributed systems on AWS, supporting high-volume, low-latency processing
- Delivered high-availability systems with event-driven architecture and real-time decisioning
- Led modernization initiatives improving scalability, resiliency, and operational efficiency
- Partnered with Product, Marketing, Revenue Management, and Engineering leadership to align platform strategy
- Led cross-functional initiatives requiring influence without authority across multiple organizations
- Translated business priorities into execution plans, KPIs, and measurable outcomes
- Delivered enterprise baggage platform supporting 8.5M+ automated transactions, reducing defects by 30%
Principal Architect – Enterprise Platforms
United Airlines
IL, USA
03.2005 - 02.2017
- Led architecture and delivery for large-scale enterprise programs across mission-critical systems
- Drove modernization of legacy middleware (Tibco) into scalable, distributed architectures
- Partnered with business and engineering leaders to align technology strategy with enterprise roadmaps
- Established engineering standards and delivery frameworks, improving reliability and scalability
Sr. Software Engineer
Abacus & NCS Pte Ltd.
SINGAPORE
03.2000 - 12.2004
- Designed and developed application prototypes, technical frameworks, and core services such as file uploads, PDF reporting, and email integration.
Education
Masters - Computer Applications
Osmania University
HyderabadBachelor - Computer Science
Osmania University
HyderabadCore Capabilities
Enterprise Program Leadership • Real-Time Decisioning (AI/ML) • Program Governance
Cross-Org Execution • Platform Strategy • Distributed Systems
Executive Stakeholder Engagement • Cloud Platforms (AWS)
TECHNOLOGY & PLATFORMS
- Cloud & Data: AWS (Lambda, DynamoDB), Serverless Architecture
- Distributed Systems: Event-driven architecture, Microservices
- Streaming & Messaging: Kafka/MSK, Solace
- AI/ML & Decisioning: SageMaker, Real-time decisioning systems
- Integration & APIs: REST APIs, Platform integration
Timeline
Sr. Manager, Technology (En. Platforms & Programs)
United Airlines
03.2017 - 04.2026
Principal Architect – Enterprise Platforms
United Airlines
03.2005 - 02.2017
Sr. Software Engineer
Abacus & NCS Pte Ltd.
03.2000 - 12.2004
Masters - Computer Applications
Osmania University
Bachelor - Computer Science
Osmania University