Summary
Overview
Work History
Education
Core Capabilities
TECHNOLOGY & PLATFORMS
Timeline
Generic

Saya Alur

Palatine,IL

Summary

DIRECTOR | TECHNICAL PROGRAM MANAGEMENT | REAL-TIME DECISIONING PLATFORMS

Director-level technology leader driving enterprise-scale technical programs and real-time decisioning platforms, delivering $300M+ business impact across high-volume systems.

Proven ability to lead $10–12M programs, 6 cross-functional teams, and 100+ engineers, executing complex initiatives across distributed systems and cloud-native architectures (AWS). Strong expertise in program governance, cross-organizational execution, and data-driven platform strategy.

Overview

26
26
years of professional experience

Work History

Sr. Manager, Technology (En. Platforms & Programs)

United Airlines
IL, USA
03.2017 - 04.2026
  • Directed $10–12M enterprise programs across 6 teams and 100+ engineers, delivering AI/ML-driven decisioning platforms generating $300M+ business impact
  • Led multi-year programs spanning 10+ integrated systems, aligning business, product, and engineering execution
  • Orchestrated delivery across distributed teams, managing dependencies, risks, and milestones to ensure predictable outcomes
  • Established program governance frameworks, improving execution discipline and delivery transparency
  • Provided executive-level reporting, roadmap alignment, and decision support
  • Led development of AI/ML-driven real-time decisioning platform, enabling dynamic offer optimization across customer journeys
  • Delivered $300M+ incremental revenue, improving targeting, decision logic, and conversion strategies
  • Built scalable systems supporting real-time segmentation, contextual decisioning, and experimentation (A/B testing)
  • Enabled continuous optimization across millions of customer interactions
  • Architected cloud-native distributed systems on AWS, supporting high-volume, low-latency processing
  • Delivered high-availability systems with event-driven architecture and real-time decisioning
  • Led modernization initiatives improving scalability, resiliency, and operational efficiency
  • Partnered with Product, Marketing, Revenue Management, and Engineering leadership to align platform strategy
  • Led cross-functional initiatives requiring influence without authority across multiple organizations
  • Translated business priorities into execution plans, KPIs, and measurable outcomes
  • Delivered enterprise baggage platform supporting 8.5M+ automated transactions, reducing defects by 30%

Principal Architect – Enterprise Platforms

United Airlines
IL, USA
03.2005 - 02.2017
  • Led architecture and delivery for large-scale enterprise programs across mission-critical systems
  • Drove modernization of legacy middleware (Tibco) into scalable, distributed architectures
  • Partnered with business and engineering leaders to align technology strategy with enterprise roadmaps
  • Established engineering standards and delivery frameworks, improving reliability and scalability

Sr. Software Engineer

Abacus & NCS Pte Ltd.
SINGAPORE
03.2000 - 12.2004
  • Designed and developed application prototypes, technical frameworks, and core services such as file uploads, PDF reporting, and email integration.

Education

Masters - Computer Applications

Osmania University
Hyderabad

Bachelor - Computer Science

Osmania University
Hyderabad

Core Capabilities

Enterprise Program Leadership • Real-Time Decisioning (AI/ML) • Program Governance
Cross-Org Execution • Platform Strategy • Distributed Systems
Executive Stakeholder Engagement • Cloud Platforms (AWS)

TECHNOLOGY & PLATFORMS

  • Cloud & Data: AWS (Lambda, DynamoDB), Serverless Architecture
  • Distributed Systems: Event-driven architecture, Microservices
  • Streaming & Messaging: Kafka/MSK, Solace
  • AI/ML & Decisioning: SageMaker, Real-time decisioning systems
  • Integration & APIs: REST APIs, Platform integration

Timeline

Sr. Manager, Technology (En. Platforms & Programs)

United Airlines
03.2017 - 04.2026

Principal Architect – Enterprise Platforms

United Airlines
03.2005 - 02.2017

Sr. Software Engineer

Abacus & NCS Pte Ltd.
03.2000 - 12.2004

Masters - Computer Applications

Osmania University

Bachelor - Computer Science

Osmania University
Saya Alur