Sayaka Weppner
GoFLUENT
Jacksonville,FL
1
Certification
10
years of professional experience
As a mother of a 3-year-old and a dedicated former Learning Consultant, I am passionate about supporting children's growth and development. Combining 6+ years of customer experience with coursework in early childhood education, I focus on fostering a safe, engaging, and play-based learning environment for children and families.
Work History
Learning Consaltant
2 Years 11 Months- Delivered personalized consultations to 200+ Japanese learners, significantly boosting engagement and satisfaction.
- Designed tailored learning solutions and conducted proactive inside sales outreach, increasing lesson renewals.
- Translated and finalized Japanese learning materials for high-quality localization.
Customer Support Specialist
1 Year 9 Months- Responded to 100+ guest phone inquiries daily regarding reservations and service requests in a high-volume environment.
- Provided on-the-job training for 15 newly hired personnel, leading daily operations and service standards.
Cafe Staff
1 Year 2 Months- Managed weekly scheduling, inventory control, and supply ordering to ensure seamless daily operations.
- Delivered bilingual customer service in a diverse, international setting.
Cafe Staff
2 Years 11 Months- Designed and led monthly parent-child interactive workshops, including hands-on "barista experience" activities using Starbucks equipment and DIY coffee-themed crafts.
- Built strong community relationships and enhanced customer trust through tailored engagement.
Education
Technical Associate Degree in English Communication
Skills
Customer Experience (CX)
Client Relationship Management
Early Childhood & Family Support
Consultative Communication
Certification
- Introduction to Early Childhood – State University of New York (Coursera)
Gained a foundational understanding of early childhood development, play-based learning, and care environments. - Everyday Parenting: The ABCs of Child Rearing – Yale University (Coursera)
Learned evidence-based behavioral strategies to support children's growth and positive parent-child interaction. - The Science of Well-Being for Teens – Yale University (Coursera)
Studied research-backed strategies for emotional regulation, positive habit building, and mental well-being.
Google Workspace / Google Cloud (Coursera)
- Getting Started with Google Workspace – Google (Coursera)
Mastered foundational tools for productivity, digital collaboration, and cloud-based file management.
Timeline
Learning Consaltant
GoFLUENT
03.2022 - 02.2025Read More
Customer Support Specialist
Hyatt Regency Hotel Seragaki Island Okinawa
10.2019 - 07.2021Read More
Cafe Staff
Frontier Resort
07.2018 - 09.2019Read More
Cafe Staff
STARBUCKS COFFEE JAPAN
08.2015 - 07.2018Read More
Japanese University of Foreign Language
Technical Associate Degree in English Communication
Read More