Sayanette Hurtado

• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Supported financial director with special projects and additional job duties.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
• Facilitated customer transactions, including deposits, withdrawals and transfers.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Expanded client base through effective networking and referral generation, leading to increased business opportunities.
• Presented new and additional products and services to existing customers.
• Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Adapted products and services to suit customers' changing financial circumstances.
• Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.

• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Expanded client base through effective networking and referral generation, leading to increased business opportunities.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Cultivated strong customer relationships by providing tailored advice and services.
• Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
• Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
• Responded to customer inquiries regarding new accounts and account services.
• Assisted customers with completing required forms for opening and closing bank accounts.
• Analyzed customers' financial information to deliver personalized account guidance.

Relationship Banker - February 2003- June 2005

Sales Service & Operations Associate August 2002 - February 2003

Teller December 2001-August 2002