Sayed Asaluddin
Oklahoma City,OK
Summary
Accomplished Store Manager with a proven track record at Fix Stop, enhancing operational efficiency and customer satisfaction. Expert in repair services, including iPhones and computers, and fluent in multiple languages, including English and Turkish. Excelled in staff training, reducing turnover by over 20%, and adept in problem-solving and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Fix Stop
1300 W Vandament Ave, Yukon OK
02.2024 - Current
- Managed repair service’s Fix computers , smart phones , IPads, Tablets , motherboard issue
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Refugee Services
Nonprofit Organization ( Catholic Charities )
1232 N Classen Blvd, Oklahoma City, OK 73106
11.2022 - 12.2023
- Cooperation with immigrants in the transportation and translation sector,
- Cooperating with the immigrant case worker in locating and solving their problems
Store Manager
The Fix
Penn Square Mall 1901 NW Expressway St Oklahoma Ci
08.2021 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed repair service , Fix IPhones, Smart phones , computers , iPads , tablets, motherboard issue ,
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
IT Network Associate Certificate - IT ,
NGT Academy
135 N 2nd Ave 6th Floor, Phoenix, AZ 85003Hi School Diploma - IT
Habibiya Hi School
Kabul Afghanistan 05.2013
Skills
Repair service ( Fix iPhones and All types of smartphones, computers , iPads , tablets … )
Customer service , sales experience ,
Multiple language ( English, Turkish, Farsi , Pashto, Hindi )
HTML , CSS ,
Designing ,( logo design )
Problem-Solving
Website developer
Experience with Multiple operating system windows , Kali Linux
Experience with virtualization
Accomplishments
- Managed a store that exceeded company expectations in every category during the Quarter quarter.
- Exceeded monthly store sales goals Number months in a row.
Affiliations
- National Association of Social Workers
- Institute of Electrical and Electronics Engineers
- Association for Computing Machinery
Certification
- Network associate - NGT Academy
- Catholic Charities
- Store management , repair services - The Fix
Languages
English ,
Professional Working
Turkish
Professional Working
Persian
Full Professional
Pashto
Limited Working
Hindi
Elementary
Timeline
Store Manager
Fix Stop
02.2024 - Current
Refugee Services
Nonprofit Organization ( Catholic Charities )
11.2022 - 12.2023
Store Manager
The Fix
08.2021 - 10.2022
IT Network Associate Certificate - IT ,
NGT Academy
Hi School Diploma - IT
Habibiya Hi School