Sayed Iqbal
Montgomery,IL
Summary
Operations leader with 10 years of progressive experience in large-scale warehouse and logistics environments, including inbound and outbound operations, B2B and B2C fulfillment, and customer-specific service agreements. Proven ability to lead site operations, manage staffing, control costs, ensure safety and regulatory compliance, and deliver consistent service levels for tier-1 customers. Experienced in managing 100+ associates during peak seasons, coaching team leads and associates, and supporting multi-building operations. Seeking internal promotion to Operational Manager to drive service excellence, profitability, and team development at CEVA Logistics.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
CEVA Logistics
04.2022 - Current
- Lead daily outbound warehouse operations, ensuring service agreements are executed at or above customer standards.
- Support profitability and cost efficiency by monitoring labor utilization, staffing levels, and operational priorities.
- Manage operations for Fitbit, Valve, Razer, Google, Ecobee, Skinovation, and multiple Telco accounts and VAS projects.
- Plan and adjust daily staffing schedules to align labor with volume fluctuations and business objectives.
- Ensure safety programs, procedures, and best practices are communicated, implemented, and consistently followed.
- Maintain a clean, professional, and safe working environment, including equipment accountability and coordination of maintenance needs.
- Oversee administrative and compliance functions, ensuring accurate and timely processing of operational paperwork.
- Coach, train, and mentor associates and leads, supporting performance improvement and career development.
- Serve as a liaison between operations teams, site leadership, and customers to ensure clear communication and timely issue resolution.
Operations Supervisor
Ingram Micro
03.2016 - 04.2022
- Directed inbound, outbound, and inventory operations across multiple buildings, including Elk Trail, Kimberly, and the main Google facility.
- Managed high-profile customer accounts including Google, Nest, Pointe, Naura, Lifx, Ecobee, Hint, and Skinovation, ensuring strict SLA compliance.
- Led B2B and B2C fulfillment operations, maintaining accuracy, quality, and on-time delivery standards.
- Planned and executed staffing strategies for 100+ associates during peak seasons, balancing productivity, cost, and service levels.
- Provided operational coverage across multiple buildings during leadership absences, ensuring uninterrupted operations.
- Ensured safety policies, operational procedures, and quality standards were consistently followed.
- Developed strong working relationships with associates, supervisors, managers, and customers, contributing to stable operations and high engagement.
- Built comprehensive knowledge of warehouse processes including receiving, put-away, picking, packing, shipping, and value-added services.
- Career Progression: Coordinator → Supervisor in Training → Operations Supervisor
Education
High School & College Education -
Excelsior Swat
PakistanCertified Accounting Technician (CAT) -
Kaplan London
United KingdomACCA (Association of Chartered Certified Accountants) -
Kaplan London
United KingdomSkills
- Inbound & Outbound Operations Management
- Site Leadership & Workforce Planning
- Budget Awareness & Cost Control
- Customer Service Agreements & SLA Compliance
- Safety Programs & Regulatory Compliance
- B2B & B2C Fulfillment
- Telco Accounts & VAS Project Oversight
- Multi-Department & Multi-Building Coverage
- Coaching, Training & Talent Development
- Process Improvement & SOP Execution
Timeline
Operations Supervisor
CEVA Logistics
04.2022 - Current
Operations Supervisor
Ingram Micro
03.2016 - 04.2022
High School & College Education -
Excelsior Swat
Certified Accounting Technician (CAT) -
Kaplan London
ACCA (Association of Chartered Certified Accountants) -
Kaplan London
LEADERSHIP & OPERATIONAL IMPACT
- 10 years of trusted leadership through organizational transition and growth.
- Demonstrated ability to manage complex operations under peak volume conditions.
- Strong customer focus with consistent service performance.
- Hands-on leader with full operational and people-management accountability.
- Proven readiness to step into broader site-level management responsibilities.
- Forklift Certified | Valid Driver’s License