Sayed Edres Sadiqi
Citrus Heights,CA
Summary
Experienced with mentoring and guiding peers through academic and personal challenges. Utilizes strong communication abilities to create supportive and trust-building relationships. Knowledge of effective problem-solving techniques and strategies to foster positive mentoring environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Peer Mentor
American River College
01.2024 - Current
- Mentor student-parents by building strong, goal-focused relationships based on shared experiences.
- Provide academic guidance, motivational support, and connection to college resources.
- Communicate regularly via text, phone, video, email, and in-person, adapting to student needs.
- Collaborate with CalWORKs counselors for enhanced case management and follow-ups.
- Assist with orientation, registration help, time management strategies, and navigating campus systems.
- Contribute to student retention and success by creating a supportive peer network.
Newsletter Production Staff
The Parrot - American River College
01.2023 - Current
- Write and edit monthly articles on technology tips, digital literacy, and practical tech solutions
- Produce cultural, linguistic, and educational content for a diverse student audience
- Conduct interviews with ARC leadership, students, and artists
- Contribute to editorial planning and newsletter layout
- Ensure timely publication and bilingual accessibility
- Maintained a safe work environment by adhering to safety protocols and properly using personal protective equipment.
- Assisted in meeting production deadlines by working closely with team members to complete tasks efficiently and accurately.
Peer Support Specialist
Muslim American Society Social Service Foundation
07.2023 - 05.2024
- Supported newly arrived immigrant families by connecting them with critical resources, including housing, nutrition, mental health services, and household essentials.
- Provided orientation about the U.S. education system and helped with the enrollment process for both children in K-12 and adults in higher education.
- Facilitated referrals to educational institutions, supporting parents and young adults in accessing college opportunities.
- Empowered immigrants to navigate social systems and integrate into their new community with confidence and support.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
IT Student Assistant
American River College
01.2023 - 12.2023
- Imaged and configured laptops and desktops for ARC staff, lab, and student use.
- Installed Windows updates, BIOS, and supporting software post-imaging.
- Performed surplus inventory tasks and maintained documentation of decommissioned equipment.
- Provided timely technical support to staff and students, resolving hardware, software, and network issues.
- Set up new computer systems, printers, scanners, and mobile workstations with single or dual monitors.
- Assisted in prioritizing and resolving help desk tickets using ticketing software.
- Conducted user training on common software and basic troubleshooting techniques.
- Maintained records of service activities and collaborated with campus staff to support end-user needs.
- Optimized system performance through routine updates to software applications, operating systems, and security measures.
Student Helper
American River College - ESL & Counseling
01.2021 - 05.2022
- Delivered one-on-one technical support to ESL students during remote assessments, including login assistance, credential resets, and device troubleshooting via Zoom
- Provided clear, multilingual orientation for ESL assessments, guiding students in navigating test procedures and using breakout rooms effectively
- Diagnosed and resolved hardware and software issues on college computers used for ESL placement testing, ensuring minimal disruption during sessions
- Aided non-native English speakers in utilizing college platforms, fostering digital literacy and reducing technological barriers
- Supported the Counseling Department by answering student inquiries about academic planning, enrollment, and college programs
- Scheduled student appointments with counselors and referred students to appropriate departments or campus resources based on their needs
- Maintained accurate records of student interactions while handling sensitive information with confidentiality
- Promoted student success by providing compassionate, culturally responsive service to diverse populations
Customer Service Team Lead
Faneuil Inc. - Covered California
07.2017 - 07.2018
- Provided tech support to 15 Customer Service Representatives
- Resolved software/system issues in a high-volume call center
- Tracked performance and coached team on technical tools
- Managed escalated calls and documented solutions
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
Associate of Science - Computer Science
American River College
Sacramento, CA12-2025
Diploma - Leadership Development
Morning Star
Herat12-2015
Certificate - Conflict Sensitive Development
OSCE Academy
Bishkik08-2015
Certificate - Performance Management And Data Collection
Development Alternative Inc.
Kabul 05-2014
Certificate - Integrated Financial Management System
Chemonics/ USAID
Kabul 07-2013
Skills
- Active learning
- Empathy development
- Academic support
- Motivational techniques
- Social perceptiveness
- Community resources
- Counseling
- Skill development
- Feedback delivery
- Crisis support
- Peer support
- Problem-solving
Certification
- Conflict Sensitive Development – OSCE Academy (2015)
- Performance Management & Data Collection – DAI (2014)
- Integrated Financial Management System – USAID/Chemonics (2013)
Languages
Persian
Native or Bilingual
English
Full Professional
Pashto
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Timeline
Peer Mentor
American River College
01.2024 - Current
Peer Support Specialist
Muslim American Society Social Service Foundation
07.2023 - 05.2024
Newsletter Production Staff
The Parrot - American River College
01.2023 - Current
IT Student Assistant
American River College
01.2023 - 12.2023
Student Helper
American River College - ESL & Counseling
01.2021 - 05.2022
Customer Service Team Lead
Faneuil Inc. - Covered California
07.2017 - 07.2018
Associate of Science - Computer Science
American River College
Diploma - Leadership Development
Morning Star
Certificate - Conflict Sensitive Development
OSCE Academy
Certificate - Performance Management And Data Collection
Development Alternative Inc.
Certificate - Integrated Financial Management System
Chemonics/ USAID
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