Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sayee Chea

Sayee Chea

Waukee

Summary

Experienced customer service and document processing professional with a proven track record of driving digital transformation and streamlining workflows. Skilled in data analysis, conflict resolution, and process improvement to boost productivity and enhance customer satisfaction. Dedicated to implementing innovative solutions and promoting team collaboration to drive strategic growth in fast-paced settings.

Overview

6
6
years of professional experience

Work History

Customer service rep3

Coop Solution
04.2022 - Current
  • Spearheaded digital transformation initiatives, optimizing workflows and enhancing productivity. Implemented cutting-edge solutions, driving substantial efficiency gains.
  • Fostered strong cross-functional relationships, facilitating seamless project execution. Championed team synergy, resulting in improved outcomes and client satisfaction.
  • Conducted in-depth market analysis, identifying key trends and opportunities. Leveraged data-driven insights to inform strategic decision-making and drive growth.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Home mortgage rep 3

Wells Fargo
02.2019 - 11.2021
  • Streamlined mortgage approval process, reducing turnaround time and boosting customer satisfaction. Consistently exceeded sales targets and mentored junior reps.
  • Fostered strong relationships with cross-functional teams, enhancing communication and efficiency. Contributed to the development of best practices.
  • Provided exceptional customer service, guiding clients through complex mortgage processes. Resolved escalated issues promptly, maintaining high satisfaction rates.
  • Delivered superior customer support, navigating clients through intricate mortgage procedures. Swiftly resolved escalated issues, maintaining high satisfaction rates.

Education

Diploma - undefined

North High school
05.2013

Skills

  • Data Analysis
  • Conflict Resolution
  • Process Improvement
  • Time Management
  • Customer Relationship Management
  • Adaptability
  • Customer Retention
  • Critical Thinking
  • Attention to Detail
  • Multitasking
  • Problem Solving
  • Customer Engagement
  • Quality Assurance

    • Strategic Planning

  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Problem resolution
  • Decision-making

Timeline

Customer service rep3

Coop Solution
04.2022 - Current

Home mortgage rep 3

Wells Fargo
02.2019 - 11.2021

Diploma - undefined

North High school

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