Sayema Mim
Summary
Motivated High School student with a strong work ethic, independence, and a passion for staying updated on the latest machine learning advancements. Planning on entering the Data Science field to combine data extraction and problem solving skills. Dedicated Customer Service professional committed to delivering quality service and ensuring lasting customer satisfaction.
Overview
11
11
years of professional experience
Work History
Student Store Employee
Paul Duke STEM's Corner Store
08.2023 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated POS systems to accurately process customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Tutor
08.2022 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance by creating specialized curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Helped fellow students prepare for quizzes and examinations.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Vice President of Religious Chapter
MUNA
01.2018 - Current
- Trained new volunteers.
- Schedules and notifies participants of weekly group meets.
- Collects donations to organization and holds fundraisers to earn money for various projects.
- Plans and advertises events while also inviting new people to learn about religion.
Volunteer
ICNA
01.2013 - Current
- Assisted with Food Drives.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Insurance Customer Service Representative
American Family Insurance
06.2021 - 07.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Completed customer applications and updated records to reflect current information.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums and refunds.
Education
Paul Duke STEM High School
Norcross, GA04.2024
Skills
- Study Plan and Skills Development
- Homework Assistance
- Proficient in Java, HTML, JavaScript
- Information Security
- Complaint Resolution
- Data Entry
- Event Setup
- Telephone Etiquette
- Volunteer Recruitment
- Recordkeeping
Languages
Bengali
Native or Bilingual
Timeline
Student Store Employee
Paul Duke STEM's Corner Store
08.2023 - Current
Tutor
08.2022 - Current
Insurance Customer Service Representative
American Family Insurance
06.2021 - 07.2023
Vice President of Religious Chapter
MUNA
01.2018 - Current
Volunteer
ICNA
01.2013 - Current
Paul Duke STEM High School
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