Sayf Hammo
San Diego,CA
Summary
Charismatic, goal-oriented, and customer-focused professional with a strong background in client services, team leadership, and operations management. Proven ability to lead diverse teams, engage customers, and execute service initiatives that drive business growth and enhance guest satisfaction. Adept at fostering a positive, inclusive environment, resolving conflicts, and aligning team efforts with organizational goals. Passionate about delivering exceptional experiences in fast-paced, dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service and Community Engagement Volunteer
04.2023 - Current
- Led guest services at local community events, ensuring seamless experiences and addressing attendee needs promptly, resulting in high levels of attendee satisfaction and repeat participation
- Developed and managed event logistics, collaborating with team members and vendors to ensure smooth event execution and on-time delivery
- Promoted local businesses and services through targeted engagement, increasing awareness and customer interaction at events
Information Technology Analyst
San Diego State University
07.2022 - 12.2022
- Delivered tech support to a community of over 5,000, consistently exceeding user satisfaction benchmarks and ensuring continuity in daily operations
- Produced and managed detailed reports, records, and presentations, enhancing departmental decision-making and efficiency
- Designed and led technology workshops for staff and students, fostering a supportive, tech-savvy environment that encouraged effective use of campus resources
Student Advancement Coordinator and Coach- Internship
Yalla Academy
01.2017 - 10.2017
- Coordinated and tracked projects, ensuring timely completion while meeting 100% of deadlines
- Assisted in managing student data with a focus on accuracy and confidentiality, skills that are essential for effectively handling sensitive information in a financial advisory context
- Supported logistical planning and inventory during events, facilitating smooth operations for materials and resource distribution
Education
Bachelor of Arts - Economics
San Diego State University
San Diego, CA05.2024
Associate in Science with Honors - Computer Science
Grossmont College
El Cajon, CA06.2021
Skills
- Team Leadership
- Customer Service Excellence
- Operational Efficiency
- Data-Driven Insights
- Programming & Technical Proficiency
- Problem-solving
Certification
Certification in Management Information Systems (MIS), 08/24, Developed expertise in leveraging Information Systems to optimize e-business strategies, inventory management, and operational workflows. Equipped with skills in data-driven analysis to enhance efficiency and streamline processes, aligning with Target's focus on operational excellence.
Additional Information
Flexible schedule, including weekends, evenings, and holidays, to meet the dynamic needs of retail operations and guest traffic., Comfortable with physically demanding tasks, such as lifting up to 44 pounds, climbing ladders, and working in varying temperatures to support store activities and guest services., Familiarity with handheld scanners and mobile devices, ensuring efficient operations for order pick-up and inventory management.
Timeline
Customer Service and Community Engagement Volunteer
04.2023 - Current
Information Technology Analyst
San Diego State University
07.2022 - 12.2022
Student Advancement Coordinator and Coach- Internship
Yalla Academy
01.2017 - 10.2017
Associate in Science with Honors - Computer Science
Grossmont College
Bachelor of Arts - Economics
San Diego State University
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