Sayko Nayou
Grimes,IA
Summary
Sophomore at Iowa State University studying Global Resource Systems and Psychology.
Overview
7
7
years of professional experience
Work History
Cashier Floor Supervisor
Ross Dress for Less
Des Moines, IA
05.2024 - Current
- Supervised and trained new cashiers on register operations, customer service, and POS software.
- Monitored the daily activities of each cashier to ensure accuracy and efficiency.
- Assisted customers with returns or exchanges when needed.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Supervisor
Barksdale State fair cookies
Des Moines, IA
08.2021 - Current
- Directed and supervised team of 20+ employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Server and Cashier
Patience African Cuisine
Des Moines, IA
09.2017 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Global Resources Systems And Psychology
Iowa State University
Ames, IA05-2027
Skills
- Great active listener
- Communication
- Flexible
- Adaptability
- Team player
- Problem solving
Affiliations
- Treasurer of MANNRS ( Minorities in agriculture, natural sciences, and related sciences)
- Women of Color Networking Club
- Pre-Med Club
- Black Student Alliance
- African Student Association
Timeline
Cashier Floor Supervisor
Ross Dress for Less
05.2024 - Current
Supervisor
Barksdale State fair cookies
08.2021 - Current
Server and Cashier
Patience African Cuisine
09.2017 - Current
Global Resources Systems And Psychology
Iowa State University