Sayla Kennerly
Jacksonville,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for connecting generations. Committed to improving customer satisfaction and driving positive outcomes, while having fun of course.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Lead Server - Paradise Village
Generations-National City
National City, CA
03.2022 - 01.2026
- Trained servers on table setup, service standards, and resident care.
- Coordinated meal timing with kitchen staff and serving team.
- Monitored team workflow and guided smooth meal service operations.
- Supported special diet service and allergy-safe meal delivery.
- Remember daily food specials and provide recommendations
- Compute orders via POS system
Cashier/Food Server
Tasty's Fresh Burgers & Fries
Fernandina Beach, FL
09.2021 - 12.2021
- Processed cash, card, and mobile payments at Tasty's Fresh Burgers & Fries register.
- Handled customer questions and resolved order issues with polite service.
- Assisted during busy periods by maintaining high energy and focus. by moving quickly and staying organized.
Engagement Coordinator
Arbor Company
Fernandina Beach, FL
07.2020 - 02.2021
- As an Engagement Coordinator at The Lakeside at Amelia Island I've had the chance to build many deep connections with the residents and family at our community.
- Coordinated activity programs to enhance resident involvement and social interaction. as the Independent, learn to set up for activities based on correct timing.
- Work closely in our memory care unit to learn how to communicate with residents with dementia.
- Assisted in implementing new activities, learning to create a monthly calendar using said programs, create flyers / sign up sheets / event advertisements as necessary.
- Guided and supported fellow coordinators in their roles to enhance team effectiveness. other coordinators.
- Trained and mentored other coordinators.
- Managed inventory of supplies and decorations for events, optimizing resource availability., decorations, and materials for community events.
- Organized supplies, decorations, and materials for community events to enhance resident engagement.
Server
The Arbor Company
Fernandina Beach, FL
04.2019 - 07.2019
- Presented plated entrees and beverages following Arbor hospitality standards
- Verified special diet trays and dietary restrictions with kitchen staff
- Communicated service needs with chefs, caregivers, and dining supervisors
Cashier/Customer Service
Publix
Fernandina Beach, FL
12.2016 - 09.2018
Cleaner
PERFECT CLEANING
Fernandina Beach, FL
06.2015 - 03.2016
Education
High school -
Fernandina Beach High School
Fernandina Beach, FLSkills
- Senior event coordination
- Order accuracy
- Food handling
- Allergen management
- Sanitation
- Point of sale systems
- Order fulfillment
- Time management
- Teamwork
- Consumer service
- Customer service
- Hospitality
- Restaurant experience
- Facility sanitation
- Clear communication
- Interpersonal communication
- Customer communication
- Customer inquiry handling
- Elderly engagement
- Conflict management
- Leadership
- Attention to detail
- Organizational skills
- Microsoft Word
- Typing
- Serving
- Food service
- Assisted Living
- Interpersonal skills
- Serving
- Assisted Living
- Sanitation
- Order accuracy
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
ServSafe Food Protection Manager, 2022-06 to 2027-06, Heartsaver First Aid CPR AED (AHA), 2025-01 to 2027-01, PowerPoint and Word Certification, 2017 to 2018, I am very familiar with word, PowerPoint, and excel programs., Driver's License
Timeline
Lead Server - Paradise Village
Generations-National City
03.2022 - 01.2026
Cashier/Food Server
Tasty's Fresh Burgers & Fries
09.2021 - 12.2021
Engagement Coordinator
Arbor Company
07.2020 - 02.2021
Server
The Arbor Company
04.2019 - 07.2019
Cashier/Customer Service
Publix
12.2016 - 09.2018
Cleaner
PERFECT CLEANING
06.2015 - 03.2016
High school -
Fernandina Beach High School