Saylor Laneselota
Tacoma
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
05.2024 - 10.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Package Handler
FedEx:Ground
10.2023 - 03.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Crew Member/trainer
McDonlads
11.2022 - 08.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Education
High School Diploma -
Mount Tahoma High School
4634 S 74th St, Tacoma06.2023
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Microsoft Office Suite proficiency
- Motivational Techniques
- Health and Safety Regulations
- Work Prioritization
- Cash Handling
- Food safety understanding
- Warehouse Safety
- Heavy Lifting
- Package unloading
- Adaptable to change
- Loading and unloading
- Workplace Cleanliness
- De-Escalation Techniques
- Typing Speed
- Exemplary work ethic
- Time management
Timeline
Customer Service Agent
Alaska Airlines
05.2024 - 10.2024
Package Handler
FedEx:Ground
10.2023 - 03.2024
Crew Member/trainer
McDonlads
11.2022 - 08.2023
High School Diploma -
Mount Tahoma High School
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