Sayo Dao

I was a health insurance agent so I was in charge of welcoming patients, helping them in the care process and filling out pharmacy vouchers and medical examinations.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Met existing customers to review current services and expand sales opportunities.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Contributed to team objectives in fast-paced environment.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Trained new employees on customer service, money handling and organizing strategies.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Presented professional image consistent with company's brand values.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Informed customers of promotions to increase sales productivity and volume.
• Managed high volume of customer calls, maintaining calm and professional demeanor.
• Assisted in training of new hires, sharing best practices and company policies.
• Supported team members during peak periods by sharing workload and providing guidance when needed.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.