Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sayo Obayashi

2211 Ala Wai Apt 1603,Hawaii

Summary

Dedicated Cashier and Waitress with proven success in elevating customer satisfaction at Alpen TOKYO and HUB. Expertise in delivering exceptional customer service and managing cash transactions, leading to increased sales through effective engagement and loyalty initiatives. Strong time management and communication skills foster positive guest relationships and streamline inquiry resolution.

Overview

1
1
year of professional experience

Work History

Cashier

Alpen TOKYO
Tokyo, Japan
11.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Handled cash and credit transactions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Fostered positive connections with staff members.

Waitress

HUB
Tokyo, Japan
03.2024 - 06.2024
  • Assisted in seating guests at tables or booths.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Education

Associate of Arts - General Studies

Temple University, Japan Campus
Tokyo
05-2026

Associate of Arts - Hospitality And Tourism Management

Kapiʻolani Community College
Honolulu, HI
05-2026

High School Diploma -

Ivy Collegiate Academy
Taichung City
05-2021

Skills

  • Effective Communication
  • Looking for ways to help people
  • Understanding people's reactions
  • Noticing a problem and figuring out the best way to solve it
  • Guest inquiries
  • Customer service excellence
  • Credit and cash transactions
  • Time management skills

Languages

Japanese
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Waitress

HUB
03.2024 - 06.2024

Cashier

Alpen TOKYO
11.2023 - Current

Associate of Arts - General Studies

Temple University, Japan Campus

Associate of Arts - Hospitality And Tourism Management

Kapiʻolani Community College

High School Diploma -

Ivy Collegiate Academy

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Sayo Obayashi