Sayoni Chowdhury
Peoria,AZ
Summary
Detail-oriented Product Owner with over 10 years of experience in analysis and research to develop effective solutions for business challenges. Expertise in formulating business improvement strategies and overseeing technology and system implementations. Proven ability to manage complex projects, identify business requirements, perform gap analysis, and redesign intricate business processes across various industries, including Banking, Healthcare, and Telecom.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Senior Product Owner
CVS HEALTH CORPORATION
Phoenix, Arizona
04.2023 - Current
- Defined product vision and strategy by leading cross-functional teams for alignment.
- Collaborated with stakeholders to gather and prioritize product requirements, ensuring alignment with business goals.
- Developed user stories, acceptance criteria, wireframes, and prototypes to clarify features and enhance user experience.
- Engaged users for feedback, driving improvements in product usability.
- Facilitated agile ceremonies, enhancing team collaboration and streamlining workflows to support project delivery.
- Mentored junior team members on best practices in effective product management.
- Presented product updates at executive meetings to align product direction with business objectives.
Product Owner
Vanguard (via Infosys Technologies)
Phoenix, Arizona
01.2022 - 03.2023
- Defined product vision, strategy, and roadmap, aligning initiatives with company goals to guide development.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Managed risks and resolved issues, ensuring adherence to product scope, schedule, and quality standards.
- Monitored competitive landscape to enhance product positioning and differentiation.
- Cultivated business partnerships, enhancing collaboration and support from internal and external stakeholders.
Senior Business Analyst, Healthcare
Aetna (via Cognizant Technology Solutions)
07.2014 - 09.2019
- Mapped data by connecting source and target attributes, developing transformation rules, and drafting mapping documentation to facilitate accurate data migration.
- Analyzed data fields for migration, exchange, and data feeds between internal systems and third-party applications to ensure seamless data integration.
- Identified data sources for each field, detailing mappings and logic/transformations involved.
- Supported analysis of optimum sources for the data including availability in existing Enterprise Data Warehouse or potential to derive from new source feeds for consolidation
- Guided configurations and customizations for data migration, ensuring alignment with project requirements and stakeholder expectations.
- Designed future state business processes, data models and data flow diagrams
- Partnered with Aetna Inc. to enhance data migration processes.
Business Analyst, Property & Casualty Insurance
Hartford Insurance
07.2014 - 09.2019
- Led transition initiatives for business analysis team, integrating new processes to enhance operational effectiveness.
- Oversaw transition planning and migration to steady state, ensuring continuity of operations during critical phase.
- Coordinated KT planning with Hartford Insurance Group, departing vendor, and Cognizant teams; aligned stakeholder reviews to confirm project objectives.
- Working with Hartford Insurance Group and Cognizant Managed Business Model group team towards socializing the KT Planning approach, Metrics and templates to be used; updating artifacts with feedback
- Client- The Hartford Insurance Company
Business Analyst, Product Development Team
Cognizant Technology Solutions
Kolkata, India
01.2010 - 01.2013
- Conducted user interviews and one-to-one meetings, leading Joint Application Development (JAD) sessions for effective requirements gathering.
- Facilitated requirement validation sessions with client business user groups; Liaised with the business units and development team to validate & clarify requirements
- Created requirement traceability matrix to enhance tracking of development and QA processes
- For requirements documentation, made various artifacts like use-case diagram, activity diagram, and sequence diagram using MS Visio
- Data Analysis and Data validation was done by writing complex SQL queries
- Worked directly with the onsite development team. Conducting and coordinating numerous product design sessions - On site and Virtual
- Conducted daily stand up meetings to get live updates from the team, helping Project Manager actively update the project status, detect risks at early stage and take corrective / preventive actions.
- Established test plans and expected results, identifying issues and recommending solutions for improved clarity
- Created dashboards to visualize project delivery status and facilitate client review
Software Engineer
Verizon Data Services India Pvt. Ltd.
Hyderabad, India
01.2006 - 01.2008
- Executed analysis, design, coding, and unit testing of enhancements and developments, ensuring alignment with client technical specifications to improve software functionality.
- Merged, built, and deployed application updates from offshore code base to onsite environment, enhancing deployment efficiency and system performance.
- Applied business process knowledge to enhance day-to-day operations across lines of business.
- Gained understanding of letter generation, submission, and printing processes across lines of business, supporting routine tasks like daily reports and batch job monitoring.
Education
MBA - Finance
B.Tech. - Computer Science
Skills
- Requirements gathering
- Process improvement
- Usability testing
- Report creation
- Stakeholder management
- Change Management
- Financial Analysis
- Excellent analytical skills
- Excellent communication skills
- Excellent presentation skills
- Excellent interpersonal skills
Certification
- LOMA, 280, 290, 307, 371, 320
- AAPA, 273, 283, 313
- CBAP, 2021
Computer Competencies
SDLC, Waterfall, Microsoft Office XP Pro (Access, Excel, Word, PowerPoint), Oracle, MS Visio, Rational Requisite Pro, Rational Clear Quest, MS-DOS, Windows (NT/2000/XP), UNIX, Linux, Sharepoint
Primary Skills
- Business Process analysis and improvement
- Requirement specifications gathering and documentation
- Planning documents and report writing
- Usability-focused functional design and testing
- Excellent communication, analytical, interpersonal and presentation skills
Timeline
IT Senior Product Owner
CVS HEALTH CORPORATION
04.2023 - Current
Product Owner
Vanguard (via Infosys Technologies)
01.2022 - 03.2023
Senior Business Analyst, Healthcare
Aetna (via Cognizant Technology Solutions)
07.2014 - 09.2019
Business Analyst, Property & Casualty Insurance
Hartford Insurance
07.2014 - 09.2019
Business Analyst, Product Development Team
Cognizant Technology Solutions
01.2010 - 01.2013
Software Engineer
Verizon Data Services India Pvt. Ltd.
01.2006 - 01.2008