Sayonni Johnson
1708 Abbey Trace Dr Dover,FL
Summary
Many people I have worked alongside of would say I am a detail-oriented team player with strong organizational skills while also having the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Maximum Healthcare
08.2023 - Current
- Assisted with school field trips and special events by collecting permission slips and payments.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Helped teacher prepare instructional material and displays.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Financial Services Professional
World Financial Group, Inc.
02.2019 - Current
- Assisted clients in understanding their available options and helped them select the right financial solutions for their needs
- Contacted existing and new client to discover their financial needs and to explain which product would be useful them
- Fulfilled administrative duties, including: completing and filing paperwork, and setting appointments Identified.
Residential Retention
Spectrum Charter
08.2022 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transaction
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Licensed Medicare Specialist
HealthPlan One
09.2021 - 07.2022
- Handled new enrollments by entering customers' data and reviewing information
- Responded to member questions regarding plan benefits and provisions
- Maintained impeccable records of assigned cases, using data to determine eligibility and prepare reports
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Education
Cyber Defense Professional Certificate Program - Cyber Security
University of Central Florida
Orlando, FL10.2023
Skills
- Analytical thinking
- Fraud investigation
- Microsoft Word
- Application support
- Telecommunications Systems
- Protecting Networks
- Monitoring Computer Viruses
- Reporting and Documentation
- Managing Security Breaches
- Basic Math
- Data Management
- Computer Skills
- Critical Thinking
- Planning & Organizing
- Problem Resolution
- Customer Service
- Microsoft Office
- Audit preparation
Timeline
Paraprofessional
Maximum Healthcare
08.2023 - Current
Residential Retention
Spectrum Charter
08.2022 - 08.2023
Licensed Medicare Specialist
HealthPlan One
09.2021 - 07.2022
Financial Services Professional
World Financial Group, Inc.
02.2019 - Current
Cyber Defense Professional Certificate Program - Cyber Security
University of Central Florida
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