Sayor Fida

• Supported networking, telecommunications, wireless infrastructure, end-user devices, and IT projects across the Roswell Park campus.

• Installed, replaced, connected, and troubleshot wireless access points throughout campus.

• Assisted with access point mapping and wireless site surveys using SiteOS to check wireless coverage, connection strength, and network performance.

• Activated and troubleshot Ethernet/network jacks throughout the building.

• Traced network connections between wall jacks, patch panels, and network switches.

• Verified that the correct device was connected to the correct network port and confirmed that the device was successfully connected to the Roswell network before completing the task.

• Double-checked port assignments, device connections, network status, and documentation to make sure work was completed accurately.

• Configured and troubleshot Cisco IP phones.

• Used Cisco Unified Communications Manager to work with phone configurations, extensions, and device information.

• Migrated Cisco phones and performed Super Copy operations when replacing or moving phones.

• Assisted with telephone extension recovery by identifying unused extensions and helping make them available for reuse.

• Participated in network cutovers involving the replacement of Cisco switches with Juniper switches.

• Worked with Juniper Mist to identify switches, network ports, VLANs, connected devices, and port status.

• Used Cisco CLI commands to erase and prepare Cisco switches for removal or reuse.

• Developed hands-on knowledge of network closets, switches, patch panels, cabling, power connections, and network infrastructure.

• Assisted with a project to move devices that were using Wi-Fi onto wired Ethernet connections when appropriate.

• Supported the Windows 11 upgrade project by communicating with users, locating computers that required configuration changes, and enabling Secure Boot when needed.

• Installed and verified UPS units used to provide backup power for networking equipment in telecommunications closets.

• Conducted audits of network and telecommunications closets throughout campus.

• Documented network switches, UPS connections, electrical connections, equipment, physical conditions, door information, and other infrastructure details during closet audits.

• Assisted with Crestron conference room troubleshooting and other conference room technology issues.

• Supported IT asset recovery by locating unused laptops and other equipment stored throughout campus and coordinating their return to IT/Help Desk inventory.

• Maintained spreadsheets and technical documentation for projects, audits, equipment tracking, network work, and asset recovery.

• Communicated directly with employees and departments to coordinate IT work and reduce disruption to users.

• Assisted with multiple IT infrastructure and networking projects while working alongside experienced IT staff.

• Gained hands-on experience with Cisco networking, Juniper Mist, wireless access points, Ethernet, VLANs, network jacks, patch panels, Cisco phones, Cisco Unified Communications Manager, Cisco CLI, SiteOS, Crestron systems, UPS equipment, Windows 11, Secure Boot, IT asset recovery, and technical documentation.

• Repaired and serviced smartphones and consumer electronics, enhancing customer satisfaction and device functionality in a busy repair shop.

• Replaced iPhone screens, back glass, and batteries using proper repair procedures and tools.

• Diagnosed and troubleshot smartphone, laptop, charging, and general hardware issues.

• Reset, prepared, and set up smartphones and other devices for customers.

• Activated SIM cards for customers, ensuring proper functionality with their devices. and mobile service with supported wireless carriers.

• Processed customer phone bill payments efficiently through VidaPay and Epay, ensuring accurate account management for multiple carriers.

• Sold iPhones and various mobile accessories, assisting customers with their selections, smartphones, chargers, phone cases, SD cards, and other mobile-device accessories.

• Guided customers in selecting devices and accessories tailored to their needs and budgets, improving overall sales and customer experience.

• Evaluated used smartphones brought in by customers and assisted with device buybacks.

• Provided in-person technical support and explained repair options and device issues to customers.

• Worked independently on repair tasks while double-checking devices to make sure they were functioning properly before returning them to customers.

• Developed stronger troubleshooting, customer service, sales, and hands-on electronics repair skills.

• Processed transactions efficiently using point-of-sale systems.
• Provided excellent customer service to enhance the shopping experience.
• Handled cash, credit, and digital payments accurately.
• Assisted in maintaining store cleanliness and organization standards.
• Worked in the deli and kitchen preparing hot and cold food.
• Made cold subs, hot subs, turkey subs, and other prepared foods.
• Prepared fried foods, including wings.
• Restocked grocery shelves and organized new merchandise from incoming pallets and deliveries.
• Helped maintain inventory and product availability throughout the store.
• Operated cardboard baling equipment to dispose of boxes and packaging materials.
• Swept, mopped, and helped maintain store cleanliness.
• Balanced responsibilities across cashier, stocking, grocery, and food-service duties in a busy store environment.

• Provided exceptional customer service in a high-volume environment, helping create a positive experience for customers.
• Operated the point-of-sale system and handled cash and electronic transactions accurately.
• Took customer orders via drive-thru headset, ensuring quick and accurate service to enhance customer satisfaction.
• Packed and assembled customer orders.
• Worked in the kitchen and on the grill to support food preparation.
• Prepared coffee drinks and other menu items.
• Restocked fries, ice, frozen products, and other supplies throughout shifts.
• Maintained cleanliness and organization in dining area and kitchen with team members, supporting a welcoming environment for customers.
• Trained new crew members on operational procedures and customer service standards, contributing to a more efficient and effective team.
• Worked with team members to keep orders moving efficiently during busy periods.
• Balanced responsibilities across drive-thru, food preparation, stocking, kitchen support, and customer service.
• Operated kitchen equipment efficiently while adhering to food safety and hygiene standards.
• Collaborated with team members to streamline order preparation and improve service speed.

• Assisted BMHA staff with groundskeeping and general property maintenance.
• Mowed lawns and helped maintain outdoor areas around residential properties.
• Collected and disposed of trash, litter, and debris throughout assigned areas.
• Helped keep residential properties clean, safe, and presentable for residents and visitors.
• Completed physically demanding outdoor work in different weather conditions.
• Followed supervisor instructions and workplace safety procedures while completing assigned tasks.
• Worked as part of a team to complete daily maintenance and cleanup responsibilities.
• Developed reliability, time-management, teamwork, and general workplace skills.

• Participated in hands-on workforce training and career exploration focused on skilled trades.
• Rotated through different trade areas, including welding, electrical work, and other technical occupations.
• Worked under the guidance of experienced professionals to learn trade best practices, workplace expectations, and basic techniques.
• Attended classroom instruction and hands-on demonstrations similar to Northland students.
• Assisted experienced professionals with practical activities to build hands-on skills and understand how different trades are performed.
• Asked questions and sought clarification when learning unfamiliar tools, processes, and trade concepts.
• Learned basic concepts involving tools, equipment, workplace safety, and skilled-trade practices.
• Visited Buffalo-area companies connected to the trade being studied and observed professionals working in real job environments.
• Gained insight into different career paths, industry expectations, and day-to-day responsibilities within skilled trades.
• Developed teamwork, communication, problem-solving, and workplace readiness skills throughout the summer program.