Sayra Andrade
San Antonio,TX
Summary
Certified Dental Assistant with hands-on experience. Skilled at chairside assisting, dental radiography and building relationships with patients. Well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice.
As well as a hardworking, dedicated and adaptable with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience with a proactive attitude. With the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Convergent Outsourcing
San Antonio, TX
08.2017 - 12.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dental Assistant
Sonrisas De Ninos
San Antonio, TX
03.2014 - 11.2014
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Educated patients on proper oral hygiene techniques and habits.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Maintained a neat, clean and organized environment throughout the office.
Education
High School Diploma -
Roosevelt
San Antonio, TX06-2009
Skills
- Pediatric dental care
- Taking X-rays
- Chairside assistance
- Disinfecting rooms and equipment
- Appointment scheduling
- Equipment sterilization
- Call center experience
- Adaptability and flexibility
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Convergent Outsourcing
08.2017 - 12.2017
Dental Assistant
Sonrisas De Ninos
03.2014 - 11.2014
High School Diploma -
Roosevelt
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