Sayra Barocio
Houston,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Bodily Injury Claims Specialist
MGA/GAINSCO
03.2024 - Current
- Cultivated and maintained client relationships to build trust for effective injury settlement negotiations.
- Participated in regular meetings with senior leadership to discuss progress toward departmental goals and the development of new strategies to ensure customer satisfaction and proactive, precise handling of claims.
- Demonstrated strong problem-solving skills, resolving claims issues efficiently and effectively.
- Oversaw the entire claims lifecycle, ensuring all claims handling was conducted precisely.
Bodily Injury Claims Adjuster
Progressive
Houston
04.2022 - 10.2023
- Analyzed data obtained from accident reports, witness statements, medical bills in order to make appropriate decisions on claim resolution.
- Developed strategies for resolving difficult cases quickly and efficiently.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Reduced loss ratios through fair and prompt processing of claims.
- Interpreted insurance policy language to apply appropriate coverage.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
Claims Adjuster
GEICO
Houston
01.2021 - 03.2022
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Lead Teller
Wells Fargo
Houston
08.2018 - 12.2020
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Received and counted daily inventories of cash, drafts and checks.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
Education
Bachelor of Arts -
University of Houston
Houston, TXSkills
Proficient verbal and communication skills
Ability to manage various priorities precisely while working under pressure
Effective problem-solving skills, with a positive go-getter attitude
Ability to work independently, under minimal supervision, while ensuring goals and metrics are being achieved
Languages
Spanish
Native/ Bilingual
Timeline
Bodily Injury Claims Specialist
MGA/GAINSCO
03.2024 - Current
Bodily Injury Claims Adjuster
Progressive
04.2022 - 10.2023
Claims Adjuster
GEICO
01.2021 - 03.2022
Lead Teller
Wells Fargo
08.2018 - 12.2020
Bachelor of Arts -
University of Houston
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