Sayra Lopez Morales
Bradenton ,FL
Summary
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
2
2
years of professional experience
Work History
Cashier Assistant
Winn-Dixie
Bradenton, FL
02.2019 - 10.2019
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Counted product stock to maintain inventory records.
- Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Managed any product returns professionally and quickly to maintain customer satisfaction.
- Helped customers find specific products, answering questions and offering advice.
- Helped customer locate and select appropriate merchandise throughout store.
- Properly verified customer identification for alcohol or tobacco purchases.
- Stayed up to date on current item discounts to support promotions.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Cashier
Mcdonalds Corp.
Bradenton , FL
01.2018 - 11.2018
- Smoothly processed incoming orders, handling over numerous transactions per day with exceptional accuracy.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to McDonald’s for remediation.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed customer payments quickly and returned exact change and receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new employees in cashiering procedures, offering assistance in resolving any issue.
- Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Bayshore High School
Bradenton, FL08.2020
Skills
- Effective customer upselling
- Loss prevention
- Cash register operation
- Returns and exchanges
- Cash drawer balancing
- Customer greeting
- Customer service
- Customer assistance
- Customer seating
- ID verification
- Credit and cash transactions
Timeline
Cashier Assistant
Winn-Dixie
02.2019 - 10.2019
Cashier
Mcdonalds Corp.
01.2018 - 11.2018
High School Diploma -
Bayshore High School