Sayrah Ellis
Kodak,TN
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Associate Walgreens
Walgreens
Sevierville, TN
11.2024 - 06.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and quality service delivery.
- Utilized CRM systems to track customer interactions and enhance service efficiency.
- Collaborated with team members to streamline workflows and improve response times.
- State board certified Pharmacy Technician
Third Shift Cashier / Assistant Manager
Pilot Flying J / Casey’s
Sevierville, TN
08.2020 - 10.2024
- Responsible for maintaining the cleanliness of our store and getting the next day prepared for our employees. Paperwork and deposits. Counting and verifying money and lottery. Paperwork was completed using a computer. Answering phones and maintaining a good relationship with our customers.
3rd Shift Cashier
Weigels Stores | Weigels Stores, Inc.
Kodak, TN
08.2019 - 08.2020
- I was in charge of the store overnight. I ring customers and perform stock and cleaning with paperwork.
Area Manager
Ziptron Energy Inc
Cleveland, TN
08.2006 - 04.2015
- Managed Broadway and Straw Plains locations while overseeing operations for 10 stores.
- In charge on hiring employees and maintaining a full staff schedule.
- Daily paperwork at my two locations as well as weekly paperwork and visits to my other 10 stores.
- Handling of monies and deposits.
- Maintaining vendor relationships and accounts and ordering merchandise for my two locations as well as assisting in the daily operations of my other locations.
Education
High school diploma - Diploma
Doris A. Walker Academy
Knoxville, TN01.2001
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complex Problem-solving
- Stock replenishment
- POS system operation
- Account management
- Multi-line phone systems
- Clerical support
- Employee management
- CRM software
- Software CRM system proficiency
- Inbound and outbound calling
- Computer skills
- Data entry
- Microsoft office
Certification
- Driver's license
- Pharmacy Technician
Timeline
Pharmacy Customer Service Associate Walgreens
Walgreens
11.2024 - 06.2025
Third Shift Cashier / Assistant Manager
Pilot Flying J / Casey’s
08.2020 - 10.2024
3rd Shift Cashier
Weigels Stores | Weigels Stores, Inc.
08.2019 - 08.2020
Area Manager
Ziptron Energy Inc
08.2006 - 04.2015
High school diploma - Diploma
Doris A. Walker Academy