Sayuri Rodela

• Delivered packages efficiently while adhering to scheduled routes and timelines.
• Maintained vehicle cleanliness and conducted regular inspections to ensure operational safety.
• Utilized GPS navigation systems to optimize delivery routes and minimize delays.
• Communicated effectively with dispatch regarding delivery status and potential issues.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Managed high-volume incoming calls, ensuring prompt response and customer satisfaction.
• Utilized call routing systems to efficiently direct inquiries to appropriate departments.
• Documented customer interactions accurately in internal databases for future reference.
• Collaborated with team members to resolve complex customer issues effectively.

• Assisted in training new drivers on company policies and safe driving practices.
• Implemented process improvements to enhance delivery efficiency and customer satisfaction.
• Completed on-time deliveries by choosing best and most efficient routes.
• Collaborated with team members to address logistical challenges and streamline workflows.

Cybersecurity Virtual Lab – Self-directed Learning

• Conducted network scanning, enumeration, and vulnerability assessments using Nmap, Netcat, and Enum4Linux.
• Built and managed a 7-VM virtual environment to simulate penetration testing exercises.
• Identified and analyzed open services, misconfigurations, and potential security vulnerabilities.