Summary
Overview
Work History
Education
Skills
Software
Timeline
Volunteer
Sayyed Afuwwan

Sayyed Afuwwan

Universal Patient Services Coordinator
Clayton,NC

Summary

My goal is to constantly learn, grow and flourish into the best possible version of myself.

I want to continue to make a positive impact within the workplace, influence positive change and leverage my empathy, intelligence, dedication, accountability and agility into being a stellar asset.

I want to be the best, and consistently make everyone around me better.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Universal Patient Services Coordinator

Biogen
Morrisville, NC
11.2019 - Current
  • I have been actively demonstrating the Biogen Elements of Customer Focused, Agile, Ethical, Inclusive, Pioneering and Accountable by providing world class service over the phone to our patients, pharmacies, doctors` offices, infusion sites and external partners for over 2 years. My professional credo has been to put the patients first, learn, grow and empower my peers, and be an excellent team-builder within my department.
  • My primary responsibilities include assisting with the inbound operations for Biogen`s Patient Services department for Multiple Sclerosis and also for Alzheimer`s . I was selected to cross-train in both segments of the business, and have been pivoting between the two teams for more than a year.
  • I have consistently met and/or exceeded the performance metric standards, have successfully mentored new agents, and helped with several outbound efforts and initiatives during my time at Biogen.

Security Professional

G4S Secure Solutions USA
Morrisville, NC
02.2019 - 11.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority within the Biogen campus.

Education

Associate of Arts - Workforce Leadership And Development

Appalachian State University
Boone, NC
08.2021 - Current

Associate of Arts -

Wake Technical Community College
Raleigh, NC
01.2019 - 08.2021

Associate of Arts - Journalism

Old Dominion University
Norfolk, VA
01.2010 - 01.2014

Skills

Critical Thinker

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Software

Microsoft Office

CCS

Salesforce

Tableau

AgDispatch

Trackwise

Workday

Timeline

Associate of Arts - Workforce Leadership And Development

Appalachian State University
08.2021 - Current

Universal Patient Services Coordinator

Biogen
11.2019 - Current

Security Professional

G4S Secure Solutions USA
02.2019 - 11.2022

Associate of Arts -

Wake Technical Community College
01.2019 - 08.2021

Associate of Arts - Journalism

Old Dominion University
01.2010 - 01.2014

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Sayyed AfuwwanUniversal Patient Services Coordinator