Sayyid McKenzie

Drove process improvements and cultivated team engagement, enhancing morale through friendly competitions, organizing birthday celebrations, and recognizing team achievements, resulting in the station being named Station of the Month among all B stations in Delta Airlines' domestic network. Additionally, reduced the delay rate by 4% positively impacting the overall on-time performance score and leading to a healthier, more efficient operation. Achieved station MBR of 1.55 in June and 1.89 in May, marking the best scores in the past year.

Oversaw daily operations to ensure compliance with safety and efficiency standards.

Managed staff scheduling, optimizing resource allocation for peak performance.

Led training programs for new employees, enhancing onboarding experience and retention rates.

• Expanded department's team by recruiting skilled professionals. and technical capabilities with hiring and training of talented individuals.
• Supervised and developed team members through training and guidance, supporting their performance and career growth.
• Coached and trained new staff, guiding them on department policies and procedures to enhance their integration and performance.
• Conducted performance evaluations to recognize team contributions and growth opportunities.
• Modeled supportive leadership, motivating staff to meet department goals and fostering team participation and collaboration.
• Analyzed operational processes to identify improvement opportunities, driving innovation within the department.
• Coordinated training programs to develop employee skills and knowledge, fostering a more capable workforce.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service.
• Directed daily operations to optimize workflow and enhance service delivery.
• Enhanced performance metrics by focusing on BTC, MBR, and minimizing delay rates in below wing operations.
• Managed staff scheduling to align labor resources with business demands.
• Coordinated inter-departmental communication to improve process efficiency and collaboration.
• Conducted performance evaluations to provide actionable feedback and support employee development.
• Implemented training programs to enhance security search performance standards.

• Managed 7 gates per shift, coordinated daily gate assignments, and ensured seamless connections with joint venture partners LATAM, Virgin Atlantic, and Air France to support operational efficiency.
• Conducted safety observations and analyzed incidents to reinforce safety plans and enhance safety protocols.
• Demonstrated expertise in ESR, Baggage Event Forms, and related documentation.
• Facilitated B767 General Familiarization training for BW employees, improving operational knowledge and readiness.
• Authored SOPs, toolbox talks, and micro-learning modules; post-training incident rate declined by 17% in targeted areas.

• Worked multiple accounts in MIA, including Delta Air Lines, Air France, KLM, and Aeromexico.
• Built international teams, achieving on-time departures and load targets throughout 2022.
• Repositioning wide body aircraft like B777, A350 and A330 across congested Miami taxiways.
• Enhanced bag room load accuracy by implementing a system to pull baggage stickers and scan them.
• Created a bidding system to optimize scheduling for agents based on operational requirements.